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Roxana Correia

Roxana Correia

Operational Assistant

Followers of Roxana Correia623 followers
location of Roxana CorreiaMadrid, Community of Madrid, Spain

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  • Timeline

  • About me

    Private Bank Administration

  • Education

    • Master D

      2017 - 2018
      Curso Técnico Integrado Eventos, Relações Públicas e Marketing

    • Universidad Simón Bolívar

      2013 - 2016
      Engineer's degree Producción

      Course not completed.

    • ISCET - Instituto Superior de Ciências Empresariais e do Turismo

      2020 - 2023
      Licenciatura em Marketing e Publicidade Sales and Marketing Operations/Marketing and Distribution Teacher Education 17

      Activities and Societies: Erasmus Buddies: welcoming and accompanying Erasmus students in Portugal at ISCET and in the city of Porto. Geocaching academic event: group monitor. Marketing Olympics 2023 ISCET: reception of participants, check-in and test processing. Grade Project: Returning fashion items purchased online: Experience of Portuguese consumers (grade: 20/20)

  • Experience

    • Desarrollos Joanroxma C.A.

      Jan 2013 - Jan 2014
      Operational Assistant

      Contract management, relationship building, and negotiation for over 20 customer accounts in the construction materials industry.Customer Relationship Management and engagement strategy.Budgeting and distribution planning.Merchandising, branding, and other marketing initiatives.Participation in construction-related fairs.

    • Festejos Hostal del Avila

      Jan 2015 - Jan 2017
      Events Coordinator

      Coordination and planning of family, social and corporate events.CRM, customer orientation, and negotiation skills.Development of strategic alliances.Budget control, proposal analysis, and creative project development; as well as execution, supervision, and results analysis.Stock and warehouse management, and inventory control.Knowledge of trends and negotiation skills. Customer retention and acquisition strategies.

    • Solverde Casinos & Hotéis

      May 2018 - Nov 2023

      Responsible for 17 employees, strategic planning of work schedules and shifts. Time management and operational management of team assignments and salary compensation.Team motivation, conflict management, and handling extraordinary situations. Analysis of attendance at events, average ticket, quantitative and qualitative studies of customer satisfaction, and trend analysis. Customer retention and acquisition strategies. Brand communication and engagement strategies. Organization, protocol, and check-in at corporate events and galas. Communication, persuasion, and negotiation skills. Recruitment, personnel selection, hiring, and staff training processes. Budget control and management of senior management's agenda.Attention and quality service to the public. Show less

      • Team Manager

        Jan 2022 - Nov 2023

      • Bartender

        May 2018 - Dec 2021

    • Andbank

      Nov 2023 - now
      Administrative

  • Licenses & Certifications

    • Pagador de Banca de Casinos

      Turismo de Portugal
      Dec 2019