Douglas Rowe

Experience

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  Ernst & Young

  Feb 1993 - Aug 1997

  Senior Systems Consultant

  • Large Insurance / Financial Service Provider: Completed analysis and design of the Customer portion of a large Windows NT / Powerbuilder / Sybase Pension Accounting system. Served as Team Lead, and led entire project.• E&Y LLP – Audit Practice: Implemented six Windows 95-based applications over two years that facilitated an internal audit practice reengineering effort. Applications were written in several packages, including Microsoft Visual Basic, Access, Lotus Notes and some Visual C++. Show less

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  Key Bank

  Aug 1997 - May 2012

  Senior Project Manager / Project Leader

  • Delivered CRM projects within Key’s enterprise CRM platform for multiple strategic initiatives. Utilized Siebel, Siebel Analytics / OBIEE, Cognos, FileNet, WebSphere, and other custom integrated applications.• Led a multi-year strategic effort to design and develop an enterprise-class internal workstation for the Private Bank (Trust) line of business. Used by over 600 Trust Administrators and Portfolio Managers at 43 Trust offices.

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  PNC

  Jan 2012 - Feb 2019

  Senior Technical Project Manager

  • Digital / Online Banking / Mobile Teams: Served as Project Manager for medium and large customer facing online initiatives: Several new products and online feature delivery, implementation of two web Accessibility tools to support American Disabilities Act (ADA) compliance, and package implementation / in-sourcing of consumer mobile check scanning and deposit functionality.• Digital / Online Banking / Mobile User Experience Enhancements: Planned and executed several mid-sized online banking projects to benefit external and internal customers, including Self Service Password Reset, Save User ID (PNC.com), backend system error messages streamlining, and mobile Application Optimization• Small Business Strategic Application Enhancements: Served as Project Manager and ScrumMaster for an emerging online banking tool for small businesses. Led the project from planning through deployment of several major and minor enhancements.• Sales Tool Application In-sourcing and Strategic Enhancements: Planned and executed multiple strategic and functional enhancement projects over 3 years. Created, validated, and executed on the strategic roadmap and enhancement pipeline with buy-in from all technical resources and Product Owners. • CRM / Siebel: Served as CRM Project Manager for corporate initiatives and product introductions / changes over a period of 3 years.o Led, performed, and executed project planning, budgeting, and timeline formulation for the agreed scope of work. Show less

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  AmTrust Financial Services, Inc.

  Aug 2019 - now

  Senior Technical Project Manager