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Martina Dolcemascolo

Martina Dolcemascolo

Receptionist

Followers of Martina Dolcemascolo757 followers
location of Martina DolcemascoloMilano, Lombardiya, İtalya

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  • Timeline

  • About me

    Executive Assistant at EY

  • Education

    • 'Erminio Maggia' Hospitality and Hotel Management Institute

      -
      Diploma Tourism Management

    • 'Erminio Maggia' Hospitality and Hotel Management Institute

      -
      Qualification Hotel Management

  • Experience

    • Castello Dal Pozzo Resort | Lago Maggiore

      Apr 2012 - Apr 2012
      Receptionist

    • BeacHotels Group S.r.l.

      Jul 2012 - Jul 2012
      Receptionist

    • Starhotels S.p.A.

      Jul 2013 - Jul 2013
      Receptionist

    • Valtur

      Jul 2014 - Jul 2014
      Guest Relations Agent

    • Leonardo Hotels UK & Ireland | Formerly Jurys Inn

      Nov 2016 - Jun 2018

      Jurys Inn Brighton ****Business hotel with 234 rooms, 9 meeting rooms and a restaurant.- Leading the front desk and coaching the performance of a multicultural team- Participating to daily briefings with the other department leaders- Tracking guests satisfaction to recognize trends and create action plans in order to improve the service

      • Front Office Supervisor

        Nov 2016 - Jun 2018

      • Front Office Receptionist

        Mar 2017 - Oct 2017

      • F&B Guest Service Agent

        Nov 2016 - Mar 2017

    • Starhotels

      Jul 2018 - Jul 2020
      Front Office Guest Service Agent

      Rosa Grand Milano ****S by Starhotels Collezione A luxury hotel just behind the Duomo Cathedral with 8 meeting rooms, two restaurants and a wellness centre.- Matching up to 331 rooms with guests' needs and preferences- Providing first class service to business, leisure, luxury and VIP travellers from all over the world- Managing front and back office tasks during early, late and night shifts- Ensuring smooth hotel operations by maintaining an organized environment- Keeping fast and efficient communication with the other departments- Delivering personalized customer service in order to increase positive feedback and reviews Show less

    • DWF (Italy)

      Jun 2021 - Feb 2022
      Legal Receptionist

    • Dentons

      Feb 2022 - Dec 2022
      Legal Receptionist

    • EY

      Dec 2022 - now
      Executive Assistant

      Studio Legale TributarioEA for Italy Tax & Law - Financial Services Operations

  • Licenses & Certifications

    • First Aid Responder

      Aequor Sicurezza Srl

    • Pediatric First Aid Responder

      AIAS - Associazione Italiana Ambiente e Sicurezza

    • Fire Safety Officer

      Ministero dell'Interno - Corpo Nazionale dei Vigili del Fuoco

  • Honors & Awards

    • Awarded to Martina Dolcemascolo
      Exceptional Employee of the Month Jurys Inn Brighton Hotel Eyl 2017