Olha Baranova

Experience

• 

  Aero-charter

  Jul 2011 - May 2013

  Flight Coordinator

  • Booked and coordinated ground handling at Ukrainian airports• Coordinated representatives• Booked all services for crew and passengers (hotel, VIP services, catering)

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  Airlife UA

  Sept 2014 - Jan 2018

  Travel Consultant

  • Booked and provided services on travel arrangements by booking flights• Issued, reissued, and refunded air tickets• Consulted on the selection of optimal routes, considering client requirements• Booked hotels, railway and bus tickets, insurance, transfers• Billing and payment control

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  Avialiga Travel Company

  Jan 2018 - Mar 2023

  CORPORATE SALES AND ACCOUNT MANAGER

  Apr. 2023 to Aug. 2023 – Supporting Role• Worked with clients to determine needs and advised appropriate fares and guidelines• Worked according to the client travel policy and consistently provided consultation toclients• Provided services on travel arrangements by booking flights• Provided customers with the required industry information such as low fares, exchangecosts, penalties• Issued, reissued, and refunded air tickets• Booked additional services such as baggage, pets, seats, UMNRs, etc.• Coordinated with the airline and other vendors• Filed refund applications through the BSP Link customer portal• Worked in multiple BSPs: Ukrainian and US• Billing and payment control Show less

• 

  Executive Aviation

  Mar 2023 - Jul 2023

  Customer Service Agent

  • Following airline specific check-in policies and procedures• Complete check in process, baggage and direct passenger handling as assigned• Manage passenger boarding as per airline procedures• Politely enforce airline and airport policies and procedures to passengers• Process missing/damaged baggage and incident reports as required

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  Procom

  Sept 2023 - Dec 2023

  Accounting Flight Coordinator

  Contract position for BMO• Ensure travel/airline booking and fulfilment data integrity through detailed qualitycontrol and corrections handling• Daily quality control - run & review travel/flight QC reports - investigate and correctsales & servicing data in the financial travel system (Agresso/Unit4) interfaced fromfront office/Sabre• Ensure integrity and accounting accuracy for revenue & expense reconciliation andreporting• Update travel/flight booking data in the accounting system, create refund accountinglines as required Show less