Katie Kirchhoff

Experience

• 

  The Palm Restaurant

  Jan 2013 - Jan 2014

  Hostess

  Seasonal hostess in a fine dining establishment. Specialized in customer service, assisting large parties, and creating an appealing atmosphere for guests.

• 

  Pearl in the Grove, LLC

  Jan 2015 - Jan 2017

  Hostess, Food Runner, Bartending

  Farm to table dining featuring locally sourced products. Primary responsibility was serving guests and assisting servers and bartenders.

• 

  Chick-fil-A-Franchise

  Jan 2017 - Aug 2017

  Team Member

  Fast paced customer service work. Providing satisfactory food service to large quantities of guests.

• 

  Florida State University College of Music

  Aug 2017 - Jan 2018

  Instrument Librarian

  Organizational work within the College of Music at Florida State University. Responsible for the tracking and maintenance of school owned instruments, as well as the general upkeep of facilities.

• 

  Walt Disney World

  Jan 2018 - Jan 2021

  · Greet guests and assist them through arrival check-in, vacation planning, ticket sales, reservations· Expedite over 2500 check-ins daily for both theme park guests as well as convention center guests· Collaborate with various partners to resolve conflict and provide high level guest satisfaction · Coordinated communication between Disney Performing Arts clients and the Sales and Services team to create a streamlined, efficient booking process for our guests· Managed 500+ booking sheets for national and international youth guest talent performing at Walt Disney World· Collaborated with others to host performing arts familiarization events in various venues across property · Delivered 100% guest satisfaction in retail locations across Walt Disney World Property by demonstrating courtesy on the sales floor and creating magical memories

  • Concierge

    Jan 2020 - Jan 2021

  • Disney Youth Program Sales Intern

    Jun 2019 - Jan 2020

  • Disney College Program - Merchandise Hostess

    Jan 2018 - Jun 2019
• 

  United States Department of Defense

  Jan 2021 - now

  - Supports Rooms Division as Front Desk and Vacation Planning department head, leading a 14-person team- Develop new employee training, annual performance appraisals, and internal development programs- Review and present monthly department financial statements - Resolve guest conflict and monitor customer service standards- Create rate codes, rooming blocks, and flash sales- Prepare for annual inspections, internal evaluations, and security checks - Lead a team of Front Desk Agents and Vacation Planners- Monitor daily room inventory, specials, and booking processes- Oversee training, scheduling, inspection criteria, and Standard Operating Procedures- Collaboration with in house conferencing team to host distinguished visitors, foreign officials, and diplomats- Acted as the Rooms Division Coordinator for G7 Summit 2022 in Garmisch, Germany - Assist with daily check-ins, check-outs, vacation planning, and billing- Provide concierge services and local travel recommendations- Cash handling, creation of invoices, and monitoring open bills- Reporting and data entry during night audit- Implementing safety and security measures in both guest facing and office work space- Knowledge using Opera Reservation Systems, Synxis booking, HotSoS, and Microsoft Office.

  • Front Office Manager

    Nov 2022 - now

  • Front Office Supervisor

    Jan 2021 - Nov 2022

  • Front Desk Agent

    Jan 2021 - Jan 2021