Graham Lambert

Experience

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  Widget Software Ltd.

  Jan 1996 - Dec 2000

  Technical Manager

  - Responsible for all IT requirements supporting 25 users in a busy sales office using Dell PC’s.- Managed the technical support department dealing with customer enquiries and offering technical advice on all aspects of mobile computing via phone and email.- Implemented and administered Microsoft Small Business Server including Exchange 5.5

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  Widget UK LTd

  Jan 1996 - Jan 2000

  Technical Manager
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  AvantGo Europe Ltd.

  Feb 2000 - Dec 2002

  Technical Manager EMEA

  - Instrumental in building Professional Services and the company to a peak of 45 users in 18 months. Interview skills and selection techniques acquired.- Lead pre-sales technical work including customer presentations, demos and sales calls.- Responsible for all IT in the London office, building and managing server/networking infrastructure, systems administration, specifying equipment needs, security, purchasing and implementation. Responsible for IT department budgetary control.

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  TUI UK

  Jan 2003 - Dec 2005

  IT & Project Management Consultant

  - Contract to TUI (UK) – Major relocation and business merger of Thomson Holidays, Thomsonfly.com and Lunn Poly into new headquarters at Luton Airport. Responsible for managing various IT streams and implementation of strategic solutions. Total of 800 users relocated.- Implemented Relay Server technology for existing Sybase iAnywhere solution across all airport bases- Management of IT scope for crew room relocation and WAN upgrade- Designed Cabin Crew wireless PDA solution, managed implementation and support for 2000+ users across 12 airport bases. Assisted in Pilot laptop solution to 450 pilots- Implementation and support of Blackberry BES Server, iPass and Manage Anywhere Show less

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  Nokia UK

  Aug 2006 - Apr 2009

  Senior Sales Engineer

  * Hired as a Senior Sales Engineer within the Business Mobility team, working closely with the Sales Account Manager to focus on mobility solutions for leading Global Enterprise customers.* Gained detailed experience and in depth knowledge of Intellisync Mobile Suite (Device Management, Wireless Email, File Sync & Application Sync), Cisco VoIP solutions, mVPN and Nokia Mail for Exchange. Also Bluetooth, GSM, GPRS, 3G/HSPDA, 802.11b/g, private APN’s, mobile VPN, etc.* Device and solution customisation to customers’ requirements for Symbian and Windows Mobile devices.* Conducted high level pre-sales meetings to industry leaders, presenting technical subject and offering mobile solutions based on customer requirements.* Working closely with leading Operators on joint opportunities presenting information on product and solution propositions driving sell-out through the operator channel.* Trouble shooting customer issues, escalating when required, managing the process to ensure customer satisfaction and reporting to Product Management for product improvement.* Conducted training needs analysis for new software launches/revisions, product training documentation and provided training to channel partners and existing customers. Show less

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  Computer Troubleshooters

  Mar 2010 - Oct 2011

  Owner

  People and Businesses around the world depend on Computer Troubleshooters. We’re the “computer experts” . . . the people to call when your computer breaks down, when your machine or software needs to be upgraded, when viruses attack and even when you’re about to throw your computer out the window. Call Computer Troubleshooters for the service and peace of mind you deserve!

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  Citrix

  Oct 2011 - Jan 2023

  Oversee delivery for all US Commercial consulting engagements, managing customer relationships, project risks, staff scheduling and reporting. Consultant working within the Citrix Worldwide Consulting Services Mobility teamRemote and onsite installation of products including configuration and trainingBespoke consultancy projectsContent developer and delivery of training materials and coursesTechnical support and customer liaison

  • Service Delivery Manager

    Mar 2019 - Jan 2023

  • Solutions Architect

    Apr 2017 - Mar 2019

  • Principal Consultant

    Oct 2011 - Apr 2017
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  Cloud Software Group

  Jan 2023 - Jan 2025

  Senior Service Delivery Manager

  • Managed Citrix Professional Services engagements in US Commercial, Canada & LAC sectors, ensuring successful project execution and customer satisfaction.• Built and maintained strong customer relationships, focusing on high-risk, strategic projects to instill confidence in Citrix products and services.• Achieved over 1000 project completions on time and within budget, with annual services revenue exceeding $6m.