Shane H.

Experience

• 

  Menards

  Sept 2003 - Aug 2014

  • Resolve customer complaints regarding sales and service.• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.• Determine price schedules and discount rates.• Review operational records and reports to project sales and determine profitability.• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.• Build and maintain new accounts.• Answer customers' questions about products, prices, availability, or credit terms.• Negotiate prices or terms of sales or service agreements.• Quote prices, credit terms, or other bid specifications.• Maintain customer records, using automated systems.• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.• Demonstrate and explain the operation and use of products.• Provide customers with ongoing technical support.• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.• Verify that materials lists are accurate and that delivery schedules meet project deadlines.• Obtain building blueprints or specifications for use by engineering departments in bid preparations. Show less • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.• Answer customers' questions about products, prices, availability, or credit terms.• Quote prices, credit terms, or other bid specifications.• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.• Negotiate prices or terms of sales or service agreements.• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.• Prepare sales presentations or proposals to explain product specifications or applications.• Demonstrate and explain the operation and use of products.• Provide customers with ongoing technical support.• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.• Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.• Complete expense reports, sales reports, or other paperwork.• Verify that materials lists are accurate and that delivery schedules meet project deadlines.• Obtain building blueprints or specifications for use by engineering departments in bid preparations. Show less

  • Commercial/Contractor Service Department Manager

    Jan 2012 - Aug 2014

  • Account Service Manager

    Sept 2003 - Dec 2011
• 

  United States Marine Corps

  Dec 2007 - Oct 2020

  Staff Sergeant

  Squad Leader, Force Preservation Mentor, Weld Shop NCO• Sergeant in the United States Marine Corps Reserves.• Counseling and mentoring seventeen junior Marines under my charge.• Force Preservation Mentor for Heavy Equipment Platoon.• Maintain training standards and safety in the weld shop.

• 

  Legg Lumber

  Aug 2014 - Jan 2015

  Contractor Sales

  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.• Answer customers' questions about products, prices, availability, or credit terms.• Quote prices, credit terms, or other bid specifications.

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  Builders FirstSource/Probuild

  Jan 2015 - May 2018

  Outside Sales
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  Fiberon Decking

  May 2018 - now

  Territory Manager