Glenn D'Souza

Experience

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  Pentair

  Feb 1998 - Jan 2003

  Lead Engineer

  • Worked as a Lead Engineer in the Production department in charge of an 8 operator production team.• Responsibility for meeting productivity and quality targets; Documentation; Conducting theoretical and on job training to new employees.• Maintaining inventory levels and ensuring smooth flow of the process. • Process improvement and cost cutting projects.• Also worked in the Quality Assurance department conducting incoming material and outgoing product testing, collecting and analyzing data and auditing the process. Show less

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  TCS e-Serve International Ltd.

  Jun 2003 - Sept 2005

  Processing Officer

  • Worked as a Loan Validator / Document Reviewer for Citibank Home Equity and Citibank N.A.• Processing of mortgage loans and credit lines; Verifying and validating all income; Analyzing applicant’s creditworthiness; Reviewing the loan application for completeness and accuracy.• Review of property appraisals, titles, insurance, flood certificates, credit reports and other mortgage documents to recommend approval of mortgage loan amounts and LTV ratios.

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  Serco

  Mar 2007 - Feb 2010

  Sr. Customer Service Executive

  • Investigating queries and resolving issues related to payments made from/via/to Barclays Bank PLC.• Inputting and verification of payments and messages for various banks and customers so that they are correctly routed via SWIFT.

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  Serco

  Sept 2010 - Nov 2013

  Quality Assurance

  • Identification of process gaps and providing suggestions for improvement.• End to end training of new hires and refresher training for existing employees.• Auditing work for quality purpose and providing feedback to individuals and teams.• Identification of error trends and development of action plans for the same.• Conducting monthly calibration and process tests across teams.

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  ReachLocal India

  Feb 2014 - Mar 2018

  Team Lead

  • Responsible for managing a team of analysts who optimize online Search and Display advertising campaigns.• Retention of client advertising accounts through proactive campaign management.• Work closely with Quality & Training teams to drive continuous improvement initiatives.• Liaise with our international team to achieve our shared objectives.