Atul Kumar

Experience

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  Tata Steel

  Jan 1997 - Jan 1999

  Automation Engineer CAD/CAM
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  Megatech International

  Oct 1999 - Mar 2001

  Sr.Consultant

  Sr. IS Consultant

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  Sanofi-aventis

  Apr 2002 - Dec 2005

  Sr.Project Manager
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  Sanofi

  Jan 2009 - Apr 2014

  IS Business partner responsible for IS Strategy, business analysis, portfolio management and service excellence for Sanofi's Trade customer Services and Contact Center business units. Working on building the e-Commerce strategy in partnership with IS and business teams. Key process/system expertise include Order to cash, call analytics, revese logistics, CRM, CTI, and systems & reporting ( SAP, Siebel, EDI).• Lead cross functional IS and business team for Cold Chain Hand Sampling IS validation program to implement a field force system to automate the reporting and notifications associated with the hand sampling program for cold chain insulin samples. • Partnered in defining and implementing mobile strategy for Sanofi’s field sales and commercial division.• Lead Sanofi’s high visibility US Transparency program implementationfor Patient Protection Act Compliance.• Defined the competency model/ roles for IS demand and delivery management roles.•Mentored IS organization with PM best practices including a new Project management playbook for improved project delivery. Show less

  • IS Business Partner, Customer Services, Sanofi

    Jan 2011 - Apr 2014

  • Sr.Manager, Commercial IS

    Jan 2011 - Apr 2014

  • Sr.Manager, PMO

    Jan 2009 - Dec 2010
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  Syntel

  May 2014 - Apr 2015

  Client Partner, Sr.Director, Life Sciences

  Responsible for Syntel’s Life Sciences and Medical Devices strategy, account & capabilities growth in US and Europe.Reporting to the Head of Health Care Life Sciences, BU, helping grow Syntel’s Life Sciences practice with focus on senior level client relationships, upselling within the account, managing P&L for top line and bottom line, driving customer satisfaction and the overall client relationship. Leading Syntel’s pre-sales and practice teams to support Syntel’s Life Sciences Sales for both Commercial and Clinical opportunities. Expertise in Commercial Digital growth area include Sales Force Effectiveness, Multi Channel Close Loop Marketing, Digital Marketing and evolving physician and patient engagement models. Focus on bringing innovation in Syntel’s clinical solutions – eTMF, Document Management, Clinical Data Management, Pharmacovigilance and Regulatory Affairs domains. Expertise in growing Medical Devices accounts with focus on Packaging/Labeling and validation/sustenance engineering. Show less

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  Altimetrik

  May 2015 - Mar 2017

  VP- Client Solutions & Business Development

  Responsible for Altimetrik’s( www.altimetrik.com) top line strategy, account & capabilities growth in US East coast in Financial, Healthcare, Pharmaceuticals as well as Medical Devices accounts. Partnership with CxO’s in multiple accounts for leading customer growth. Partnering with Altimetrik Capability and Solution Heads in moving legacy organizations towards a digitalization fast track utilizing Altimetrik’s core competencies in digital, connected solutions and consumer technologies with solutions in Mobile framework, iOT, Salesforce Automation, Big Data, Analytics and Cloud Technologies. Show less

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  Visa

  Mar 2017 - now

  Director Project Management Office

  Global CRM and ERP PMO leader driving >$30M multi year program with 200 + team members across VISA and Microsoft for a strategic CRM vision for Sales and Services. Program will help implement a single unified view of VISA’s customers, revenue and sales pipeline, while also provide extensive collaboration platform for VISA internal Sales and Services as well as as external customers. Program intends to utilize the latest digital technologies including AI and Machine Learning for smart Sales pipeline and content recommendations for Sales and Services support. Leadership role includes  Defining and implementing project management methodologies, processes, standards, policies, documentation, and templates to mature Digital and Technology Project Management. Ensure that these standards are uniformly adopted and practiced Lead CSAT assessment and analysis, review and audits and quality assurance  Lead resource management including resource allocations, onshore/offshore sub-contractor management, time tracking assurance, and rightsizing based on forecast Drive the adoption of Project Management Institute Best Practices to deliver engagements via training and team certification. Ensures projects are completed within committed timelines and budget constraints Lead program reporting, billing, P&L Management and forecasting, Provide input for strategic direction and planning and develops operational plans for the PMO to support identified objectives. Ensure proper execution of quality management, communications management, risk/issue management, change management and escalation procedures. Show less