Abirami Radakrishnan

Experience

• 

  Alfrosea Logistics Sdn Bhd

  Jul 2005 - May 2010

  Customer Service Executive / Overseas Coordinator

  Manage phone calls and emails related to inbound and outbound shipments for local customers.· Provide exceptional customer service to customers and carriers.· Provide shipment quotes for customers upon obtaining all relevant information.· Determine the most cost-effective procedures and routes for shipments.· Responsible to ensure timely and accurate processing of orders to meet the customer’s deliveryrequirement.· Liaise daily with Local and International Freight Forwarders and custom house brokers on importand export shipments.· Check and comply with all International Border Rules and regulations.· Determine appropriate licensing requirements and product classification for import and exportshipments.· Track and trace shipments, confirm departure, arrival, customs clearance, PODs as specified byCustomer Standard Operating Procedures.· Organize and ensure timely filing of order management related documentation in accordance toaudit requirement.· Maintain accurate and timely records of correspondences or discussions with customers.· Develop and maintain effective working relationship across functions to meet and / or exceedcustomers’ requirements· Provide feedback on internal improvements.· Provide back up support to other members of the customer service team and performmiscellaneous duties as required. Show less

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  Linde Malaysia Sdn Bhd

  Jun 2010 - Dec 2012

  Customer Service Officer

  • Manage incoming phone calls and enquires from Local and International customers.• Source for pricing and generate quotations within the required time frame.• Offer advice and assistance to customers, paying attention to special needs or wants with regards to Specialty Products & Chemicals.• Open customer accounts by recording account information and maintain customer records.• Keep record of customer interactions, process customer orders and file documents.• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution and meet customers expectation.• Supporting Linde Brand values through effective customer service and ensuring maximum customer satisfaction. Show less

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  Linde Malaysia Sdn Bhd

  Jan 2013 - Mar 2015

  Customer Service Specialist

  • Manage incoming phone calls and enquires from Local and International customers.• Source for pricing and generate quotations within the required time frame.• Offer advice and assistance to customers, paying attention to special needs or wants with regards to Specialty Products & Chemicals.• Open customer accounts by recording account information and maintain customer records.• Keep record of customer interactions, process customer orders and file documents.• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution and meet customers expectation.• Supporting Linde Brand values through effective customer service and ensuring maximum customer satisfaction.• Create and maintain material code for all Specialty Products and Chemicals in SAP Show less

• 

  Linde Malaysia Sdn Bhd

  Apr 2015 - now

  • Lead the National SPC Sales Support operations. Plan, manage and oversee all SPC sales related activities.• Attend to sales enquiries, tenders, price sourcing, costing calculation, generate and present quotations. • Manage orders from key customers from Industries such as Petrochemical, Chemical , Offshore , Marine Engineering, Laboratory etc• Attend to sales enquiries, tenders, price sourcing, costing calculation, budgeting, generate and present quotations.• Implement new ways to make sales processes more efficient.• Liaise with all International clients such as BOC Australia, BOC UK, Linde Germany, Linde U.S.A, etc on new business opportunities and maintain good relationship with them.• Order outsourced products via SRM tool – Supplier Relationship Management and perform posting of documents on time.• Keep track on Sales Targets by generating monthly reports to monitor the success rate for the quotations converted to Purchase Orders for the team and management.• Improved Sales by 30% from Cold Call initiative and increased savings about 22% on yearly rentals of imported goods.• National Planner for Helium and other trading items. Plan and oversee all supply chain related activities. Monitor and manage product yields.• Monitor production processes and adjust schedules to meet changing demands . Set clear priorities and production quality standards.• Work with Carriers to resolve distribution and receiving issues. Also liaise with Local and International Freight Forwarders and custom house brokers for import and export shipments.• Find viable solutions in the event there is shortage of raw material, etc• Carry out day to day duties accurately and efficiently.• Create and maintain material code for all Specialty Products and Chemicals in SAP• Comply with all Linde Safety, Environmental and Business Standards. Show less Plan and establish production schedules and optimized control levels for diversified manufacturingoperations.· Develop, release and monitor daily schedules to foster on-time completion of finished products.· Work directly with production operators to resolve production scheduling issues and conflicts.· Review inventories and track production statuses.· Implement Materials Requirement Planning (MRP) to foster consistent material availability.· Liaise with the Materials Supervisor, Engineering Project Leads, Build Managers, Procurement, Salesand Senior Management to manage customers expectation.· Evaluate both local and overseas vendors on quality, timeliness and match according to goals.· Collaborate with Local and International Freight Forwarders to ensure no material disruption tooperational services.· Develop production schedules according to deadlines for existing orders and sales forecasting.· Customized SAP production planning and detailed scheduling tools to support factory productioninitiatives which resulted in improved plant productivity.· Obtain output information (number of finished products, percentage of rework required etc.)· Create production forecasting plans by utilizing Excel spreadsheet tools and input from productionand management teams.· Collaborate with Quality Control , warehouse and distribution staffs· Contribute to 5S program in work area.· Keep paperwork organized.· Comply with all Linde Safety, Environmental and Business Standards Show less Manage incoming phone calls and enquires from Local and International customers.· Provide primary customer support to internal and external customers· Serve customers by providing product and service information.· Source for pricing and generate quotations within the required time frame.· Offer advice and assistance to customers, paying attention to special needs or wants with regards to Specialty Products & Chemicals.· Open customer accounts by recording account information.· Maintain customer records by updating account information.· Maintain financial accounts by processing customer adjustments.· Keep record of customer interactions, process customer orders and file documents.· Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution and meet customers expectation.•Collaborate with production planner in managing Helium supply chain and oversee the Helium Sales vs Demand Operation Planning. Show less

  • SPC Sales Support Manager – Specialty Products & Chemicals

    Oct 2018 - now

  • Production Planner

    Jun 2015 - Sept 2018

  • Senior Customer Service Specialist 1

    Apr 2015 - May 2015