Athulya Babu

Experience

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  Steel Authority of India Limited

  Jun 2021 - Jul 2021

  Intern

  🔹 Organizational Structure Training

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  EduBenchers™

  Mar 2022 - Apr 2022

  Sales And Marketing Specialist

  🔹 Developed strategic marketing campaigns that led to a 15% increase in monthly sales.🔹 Played a key role in community building initiatives, resulting in a 40% growth in active community members and a 25% increase in customer retention.

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  Capgemini

  Jun 2022 - Aug 2022

  Business Analyst

  🔹 Analyzed the daily tracker data, reducing errors by 15% during the Process Design Documents (PDD).🔹 Implemented data-driven strategies to streamline the deliverable time from process design document to solution design document, achieving a 20% reduction in turnaround time.🔹 Collaborated with the Business Analysis team and project manager to gain insights into the process flow and various activities conducted, leading to improved understanding and alignment.

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  CyRAACS™

  Jul 2023 - Jan 2024

  Business Development Consultant

  🔹 Cultivating and maintaining strong relationships with key stakeholders, fostering trust and collaboration to drive mutual success.🔹 Identifying and understanding the unique challenges and obstacles faced by clients, enabling the delivery of specialized solutions that precisely address their needs.🔹 Conducting thorough market research to identify emerging cybersecurity trends, competitive landscape, and evolving client needs, ensuring our solutions remain innovative and ahead of industry demands.🔹 Building and preserving solid connections with corporate clients, ensuring long-term partnerships and exceptional client satisfaction.🔹 Offering professional B2B consulting services and cutting-edge solutions, providing expert guidance to businesses seeking to fortify their cybersecurity defenses.🔹 Staying at the forefront of market innovations and best practices, continuously updating my knowledge to deliver industry-leading solutions.🔹 Providing invaluable advice on risk management and data privacy, helping organizations safeguard their sensitive information and adhere to compliance standards. Show less

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  Lingaro

  Feb 2024 - now

  Information Technology Operations Specialist / Associate Consultant

  🔹 Power BI Dashboard Development: Designed and developed insightful, data-driven dashboards to support business decision-making and project tracking.🔹 Quality Assurance: Conducted comprehensive QA to ensure high standards across deliverables, identifying issues and improving process efficiencies.🔹 Project Management: Successfully managed multiple projects simultaneously, coordinating resources and timelines to meet client expectations.🔹 Client Communication: Served as the primary point of contact for end-users, ensuring clear and effective communication, addressing queries, and resolving issues in a timely manner.🔹 User Request Management: Recorded and documented user requests, collaborating with relevant teams for prompt task execution and resolution.🔹 Ticket Progress Reporting: Provided regular updates on ticket progress to ensure transparency and maintain high levels of client satisfaction.🔹 Runbook & Documentation Management: Maintained and updated L1 runbooks and documentation for quick and accurate reference, ensuring efficiency in troubleshooting and support.🔹 Documentation Reviews: Actively participated in documentation reviews, continuously enhancing accuracy and improving internal knowledge bases.🔹 Ticket Resolution & Triage: Resolved tickets within L1/L2 scope, effectively triaging complex issues to relevant teams for resolution.🔹 Knowledge Base Management: Regularly updated OneNote and Confluence to ensure knowledge resources are current, accurate, and readily accessible to all team members. Show less