Brittany Welsch

Brittany Welsch

Guest Services Representative

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  • Timeline

  • About me

    Sr Implementation Project/Program Manager | 10+ Years of Experience | Adobe | CSM | Healthcare Expertise | Workfront Certified

  • Education

    • Armstrong High School

      2002 - 2006
      Diploma Generals
    • University of Wisconsin-Eau Claire

      2006 - 2010
      Organizational Communication Communication & Journalism

      Activities and Societies: President of the Communication & Journalism Organization, Student Academic Apprentice for Dr. Nicole Schultz, Intramural Sports, iLead Conferences, Event Planning Research Project Graduated Cum Laude in 2010

    • Harlaxton College

      2008 - 2008
  • Experience

    • Ramada Convention Center

      Oct 2008 - May 2010
      Guest Services Representative
    • Wells Fargo Advisors

      May 2009 - Aug 2010
      Intern

      I worked as an event planning intern for Wells Fargo Advisors, LLC where I took on the responsibility of putting on the first annual Fiduciary Responsibility Summit. The purpose of this event was to generate a group of individuals that wanted to learn about the responsibilites of their employees 401(k) plans. It was our main goal to generate ongoing business as the outcome of this event.

    • Minnetonka Pediatric Therapy Center

      Aug 2010 - Nov 2011
      Administrative

      Administrative Assistant working a healthcare clinic that specialized in physical, occupational and speech therapy to a variety of populations including children with Down syndrome. In this position, I worked with many wonderful families, physicians in the Minneapolis area and nation wide insurance companies to provide the best customer service to our families.

    • MEDITECH

      Oct 2011 - Feb 2013
      Clinical Applications Specialist

      Applications Specialist working with 6 accounts across the country to maximize the potential and use of the ambulatory EHR. Trained and knowledgeable in the Magic, C/S and 6.x platforms. I provide customer service in addition to trainings, performing optimization audits, and presenting webinars. It is my goal in working with accounts to resolve barriers within the software to assist customers in customizing their MPM Ambulatory suite to aid in user satisfaction.Other special projects include: - Patient Safety Coordinator: Working to resolve bugs within the software that have the potential to cause patient harm. Work under strict deadlines and see the process through from coordinating the determination of priority, to working with programming and finally making sure all customers receive needed changes. - Mentor Program: Help to transition new employees into the company and in working with customers. Mentor on company policies, atmosphere, general job duties and assist with their customers to aid in success in their position. - New User Training: Create agenda to satisfy the learning needs of new users on the system and work to help them maximize their abilities in working with the system at their organization.- Early Adoption Customers: Working with 5.66 early adopter customer to help ease and test the transition of new code for a successful upgrade experience. Show less

    • Centura Health

      Feb 2013 - Jan 2014
      Systems Analyst/Programmer II

      Focus Projects at Centura Health for LSS Clinicals include but not limited to: - General setup and testing of Meditech C/S platform- Project management for ambulatory Computerized Physician Order Entry (CPOE) project at Centura Health - Project management for the Intelligent Medical Objects (IMO) implementation at Centura Health - Implementation and troubleshooting for the 5.66 Meditech upgrade - Custom development of Meditech product specific to Centura clinical workflow - General troubleshooting of software issues and questions through triage experience - SharePoint build and functionality to support team communication regarding the Meditech build and troubleshooting of issues Show less

    • Explorys, an IBM Company

      Jan 2014 - Feb 2015
      Implementation Program Manager

      Client facing Project Manager in the healthcare industry, managing projects to support Population Health and Accountable Care models. Responsibilities include: - Establish project deliverables and align resources from all applicable teams in the organization - Review and confirm contract obligations with the customer and define appropriate timeline for multiple projects across the enterprise - Assist project team in developing statements of work and project charter - Track project deliverables to ensure scope, on time project delivery and quality delivery- Track, review and assist with resolving issues related to projects- Set expectations with the customer - Create and maintain project plans and status reports for all active projects across an enterprise using Microsoft Project - Worked closely with the Account Executive Team regarding contract changes and discussions Show less

    • MediQuant

      Feb 2015 - Dec 2021

      • Successful execution of a prototype contract with the government for 10M + in future program revenue. • Set up of program from the start of prototype contract, including resources, processes, and tracking actual to budget for program revenue. • Planning budget of new contract, hours, project dates and required resources. • Engage with internal and external Executive teams to communicate status and identify and mitigate risks. • Refine processes to demonstrate required efficiencies within the commercial and government program. Show less As a Project Manager at MediQuant I am responsible for the leadership and execution of system archiving strategies for enterprise healthcare organizations around the country. My experience in the archiving industry allows me to help lead these large healthcare systems through this complex process of sun setting their current applications in the clinical, patient accounting and ERP categories among others. Key day to day activities include the following: - Organization of project from sales hand off into project management- Lead client through all important aspects of implementation starting from contract signature - Definition and road map planning for enterprise clients with a large number of applications to archive - Communication regarding all aspects of a project across all levels of an organization - Scope definition of data to be extracted and loaded in to archive application - Management of client expectations for data moving from current applications to archive application- Risk identification and resolution - Problem solving from strategic decisions to data loading items - Documentation of project status and executive summary of projects - Agile project planning and task management using WorkFront tools- Providing direction for decisions that need to be made on the project utilizing subject matter expertise- Database and data extraction leadership (including access and definition of scope) - Management of contract changes and additions - Education and training of archive application with the client - Documentation of key initiatives, scope and all other important aspects of enterprise project planning - Partnering with development, sales and other teams within the organization to move forward on key initiatives for a client Show less

      • Manager, Delivery Efficiency

        Jul 2020 - Dec 2021
      • Program Lead

        Apr 2020 - Jul 2020
      • Experienced Project Manager

        Feb 2015 - Apr 2020
    • Adobe

      Dec 2021 - now
      Sr Implementation Project Manager

      • Own delivery of Adobe led large scale and enterprise paid service engagements• Run the planning, scheduling, budgeting, and guidance of multiple projects• Partner closely with other team members, including pre-sales, sales, and consulting to see the close and success of a project• Lead scope, impact of scope, changes to timeline, project cost, and potential added value for additional services

  • Licenses & Certifications