Trevor Rigg

Experience

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  Zumiez

  Mar 2013 - Apr 2017

  Communicated product/promoted brands to increase store productivity and revenue.Obtained interpersonal skills, proficiency in communication and problem-solving experience.Collaborated with a team of 3 to 5 people to help increase store revenue and prosperity.Trained incoming sales associates on how to communicate, maintain positive sales outputs and ensured that our customers had a pleasant experience. Communicated product/promoted brands to increase store productivity and revenue.Obtained interpersonal skills, proficiency in communication and problem-solving experience.Collaborated with a team of 3 to 5 people to help increase store revenue and prosperity.Trained incoming sales associates on how to communicate, maintain positive sales outputs and ensured that our customers had a pleasant experience.

  • Sales Associate

    Feb 2016 - Apr 2017

  • Sales Associate

    Mar 2013 - Jan 2016
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  Texas Tech University

  Jun 2016 - Aug 2016

  Student Telecounselor

  Recruited prospective freshman and transfer students.Helped with the application and enrollment process to Texas Tech University. Worked with students from a wide variety of majors and backgrounds to embody what the university represents.

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  AT&T

  May 2017 - Aug 2017

  Summer Intern

  Added roughly 300-400 additional tags on 80 or so products that increased efficiency in our search processes.Provided insight on how to present content that drives results, transforms sales effectiveness and user experience.Facilitated the implementation of 40 updates that provided an improved seller experience for our business sales team.Built trusted relationships and strategically collaborated across workgroups to achieve mutually successful outcomes.

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  Texas Tech University - Rawls College of Business

  Jan 2018 - Aug 2018

  Teaching Assistant

  Organized office hours for student use to further coach and teach class concepts for around 500 students. Interacted, observed, and responded to student's needs, emergencies, and conflicts regarding the course.Collaborated with a team of fellow teaching assistants to keep students motivated, engaged and focused.

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  AT&T

  Jun 2018 - Aug 2018

  Summer Intern

  • Co-produced newsletters, presentations, and videos about employee success stories from training programs resulting in an increase in overall participation.• Evaluated data of marketing strategies and developed communication objectives to better forecast future projects. • Collaborated with a team of interns on a presentation to internal stakeholders on 5G capabilities within the finance vertical that could be implemented upon launch.

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  AT&T

  Mar 2019 - May 2019

  Client Solutions Executive

  • Constructed compelling value propositions to increase productivity and profit for small business clients turning into increased avenues of business.• Subject-matter-expert of flagship products with a customer-first approach led to multiple new accounts, established leads, and strengthened existing customer relations.• Developed a result-driven mentality while evaluating client needs and resolving roadblocks within a demanding, high-volume setting.

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  Tommy Bahama

  Aug 2019 - Jan 2020

  Floor Supervisor

  Consistently overachieved sales results through efficient planning, analysis, and execution.Contributions led to an increase in overall Net Promoter Score and a 15% increase in sales per fiscal month.Analyzed key performance indicators and market trends in order to elevate and evolve the brand.Improved guest experience and satisfaction by promoting a culture with a customer first approach.

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  PACSUN

  Jul 2020 - Jun 2021

  Assistant Manager

  • Advanced a mentorship program for assistant managers within our district to reduce turnover while adding value that elevates and evolves the brand.• Modified methods of customer communication to improve the retail experience while increasing our customer loyalty percentage up by 30% month to month.• Overachieved sales results by supporting the store manager leading to an increase in profitability each fiscal month.

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  Billingsley Company

  Jun 2021 - now

  • Lead resident services team with a customer first approach in property wide communication for 3,000-plus residents in support of a $40 million-dollar annual asset.• Spearhead monthly meeting to collaborate ideas, share information, and implement consistency for every Resident Services Manager across all Billingsley properties.• Promote a result-driven mentality while focusing on resident needs and resolving roadblocks within a demanding, high-volume setting.• Prioritize the resident experience start to end by coordinating vendor deliverables, enhancing processes, and conducting audits that maximize operational efficiency.• Oversee the implementation of community policies that captures an additional $15,000 in revenue monthly. Show less • Responsible for all accounting functions such as managing resident ledgers while maintaining delinquency under 0.5% of monthly resident account receivables.• Consulted with vendors and multiple company workgroups regarding property wide projects as well as taking ownership of past and present resident concerns pertaining to their accounts.• Selected by corporate leadership to help further drive and implement culture initiatives that support Billingsley’s values both internally and externally. • Managed the flow of sensitive documentation while representing the company during court proceedings related to resident delinquency. Show less

  • Learning Manager – Systems & Technology

    Jul 2023 - now

  • Senior Resident Services Manager

    Oct 2022 - Jul 2023

  • Assistant Property Manager

    Mar 2022 - Oct 2022

  • Resident Services Ambassador

    Jun 2021 - Mar 2022