Pragya Shrestha

Experience

• 

  H&R Block Financial Advisors

  Oct 2008 - Apr 2010

  Tax Associate Manager

  • Managed the profiles of 60 clients to meet their unique financial needs.• Had 80% client retention through dedication, persistence and hard work.• Brought in 75% new clients to H&R block, through Marketing and Networking.• Prepared tax returns in a fast paced, customer service focused environment.• Provided tax planning advice relevant to individuals and corporations regarding their finances, small business loans, and investment needs.• Assisted in developing effective internal controls with managers and staffs. Show less

• 

  UPS

  May 2010 - Jun 2016

  Generated SAR (suspicious activity reports) and risk management reports for Management and Fraud Analyst Team.Intercepted and flagged Fraudulent and highly suspicious High Priority transactions.Proactively monitored and reviewed UPS accounts for suspicious activities for large, multi-jurisdictional International UPS accounts.Worked with and Assisted legal authorities (Local law enforcement, FBI, and Postal Inspectors) in an ongoing Fraudulent Investigation.Assisted and Educated new hires on job responsibilities with side by side training .Assisted in maintaining, designing and implementing existing and new UPS Fraud detection tools.Participated in Fraud control procedures involving Identity theft, High risk labels and Check Fraud. Communicated security threats to managements and provided additional recommendation to determine inefficiencies within the department and implemented to fix the problems.Reviewed New Accounts for Fraud risk indicators and compliance. Show less Monitored UPS accounts and reviewed transactions for potential fraud.Provided customer service for UPS clients and customers by reviewing complaint reports and Fraud hotline.Validated and Flagged suspicious UPS accounts, and followed up with UPS clients.Interacted and interviewed UPS clients and other internal / external sources in order to obtain relevant information to research and investigate fraudulent activities.Extensive research to assist in Fraud prevention and detect warning sign of potential loss. Show less

  • Fraud MItigation - High Priority Reports

    Jul 2014 - Jun 2016

  • Fraud Analyst

    May 2010 - Jul 2014