Ayanda Masemola

Experience

• 

  Protea Hotel Kruger Gate

  Jan 2005 - Jun 2010

  • Responsible for organizing, managing and maintaining efficiency within the hotel Front Desk • Overseeing 6 Receptionists, 2 Permanent Porters, 2 Casual Porters, 1 Driver, 1 Linen Controller and liaising with all relevant departmental heads while reporting directly to the GM and the Rooms Division Manager • Arranging of Guest Transport, Game Drives to the Kruger National Park and other places of interest. • Assisting with Check-ins and Check -Outs. • Assisting Housekeeping in the Re-Programming of Doors and programming Electronic Safes in the room. • Advertising available positions, Interviewing and screening potential candidates.• Actively involved in employee counseling and conducting disciplinary inquiries.• Co-ordinating external and conducting training courses in accordance to each staff member’s skills assessment and requirements as well as conducting employee motivational activities. On the Job training with all staff on a daily basis• Salary reconciliation, Month End Guest ledger Recon, Sending a Management report to all HODS in the absence of the Rooms division Manager. Sending Revenue Reports to Head Office on the First of every month. Adjustments on all Management promotional Accounts at the end of the month.• Maintaining guests accounts and resolving related queries, processing deposit payments, credit card authorization, utilization of all payment methods, daily updating foreign exchange rates, ensuring all respective charges and rates are correctly processed, controlling daily cash ups, issuing daily reports summarizing the hotel's revenue centres with daily and month to date budget comparisons and controlling the departments revenue and cost centres Show less

  • Front Office Manager

    Mar 2010 - Jun 2010

  • Trainee Accountant

    Dec 2008 - Feb 2010

  • Hospitality Management Trainee

    Jan 2005 - Nov 2008
• 

  City Lodge Hotel Group

  Jun 2010 - now

  • Assists the General Manager in the running of the hotel to ensure that guest services are consistent with set standards of service and quality, and the desired profitability.• Ensure a congenial atmosphere in which employees can perform to the best of their ability.• Successfully market the hotel’s products and services.• Responsible for the effective and efficient operation of the Front Office as well as the Housekeeping departments as assigned to me,

  • General Manager

    Sept 2015 - now

  • Assistant General Manager

    Sept 2011 - Aug 2015

  • Junior Assistant General Manager

    Jun 2010 - Aug 2011