Bruce Janke

Experience

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  Alliance Data

  Jul 1985 - Dec 2007

  Director

  Sr. Director of Operations - 2005 - 2007Outsourcing Consulting Operations & Shared ServicesDirected and strategically aligned a team of twenty-six infrastructure analysts with department expectations regarding budget, timeliness and quality of deliverables. Introduced project planning, methodology, and resource management which allowed Utility Services Line of Business to exceed internal expectations as well as external client expectations. Subsequently Directed Operations and Production Support team across seven clients spanning two CIS platforms and multiple subsystems. Implemented new clients into Shared Services environment and received turnover of CIS systems for stabilization after go-live. Implemented Solution Delivery Life Cycle (SDLC) as a development and delivery methodology bringing organization and process to the group.Director – Utility Services Line of Business 2002 - 2005 Alliance Data, Inc. – Toronto, CanadaChosen as Site Director to lead the company formerly known as “Enlogix” in Toronto, Ontario, Canada upon its acquisition by Alliance Data Systems. This was Utility Services Division’s first international venture. This business division supported nine clients across Canada representing 3.5 million customers. These clients provided electric, gas and water services in regulated and de-regulated markets. Significant management changes were made to improve staff utilization rates, increase communication and a uniform methodology was integrated to improve project planning. Additionally, with an effort led by Human Resources, a complete set of HR programs were implemented to provide base salary planning, performance reviews and business policy management. Show less

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  EDS an HP Company

  Mar 2008 - Oct 2009

  Industry Consulting Services Sr.

  Industry Consulting Services Sr. 2008 - 2009Industry Consulting ServicesEngaged on a client account to identify performance issues, provided recommendations for remediation and implement changes. Performed extensive contract review and provided analysis to ICS Leadership. Reviewed Applications Delivery and Project Management Office practices, delivered recommendations for changes to processes and personnel. Evaluated struggling Earned Value Management (EVM) tool implementation which was eight months behind schedule and hundreds of thousands of dollars over budget, eventually leading to the close down of the effort and saving the client and EDS significant investment. • Provided Contract Analysis detailing mitigation options and negotiation points for engaging client in revenue relief discussions• Identified Applications Delivery and Project Management Office practices that were ineffective and led successful remediation effort• Saved EDS $800k in disputed charges by demonstrating the architectural deficiencies in the EMV tool and the client’s role in selecting and attempting to improperly deploy inadequate software. Show less

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  Hewlett-Packard

  Mar 2008 - Oct 2015

  Sr. Business Consultant

  Sr. Program Manager - Enterprise Services 2012 – October, 2015Utilized experience gained from working on acquisitions to develop a “bottom-up” approach in Excel for Enterprise Services Global Practice that combines internal recovery rates, internal fully loaded costs, statutory hours and overhead to produce estimated utilization percentages and anticipated recovery (over or under) in United States Dollars for each of the eleven global practices in the group. This process is also used to compare productivity rates based on statutory hours as well as setting recovery rates for each practice.IT and Vendor Manager 2011 - 2012Wellmark Healthcare - Applications ModernizationCoordinated work with software and resource supplier BluAge. Assisted and provided counsel to HP executives during negotiations between Wellmark and BluAge for software licensing and related support. Provided oversight of mid-range VM infrastructure, managed the deployment of Apache Subversion (SVN) and the setup and execution of a Continuous Integration process.ePMO Director and Delivery Leader 2009 - 2011 Industry Consulting ServicesReviewed and simplified the corporate methodology practiced at the account so that it could be taught and consistently followed within the framework of the SDLC. Led weekly project review meetings to track delivery progress and ensure consistent and predictable delivery. Extended delivery methodology into infrastructure projects. Built Demand and Resource Management functions into the account. Show less

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  Southwest Airlines

  Sept 2016 - now

  Sr. Project Manager