Thea Crookes

Experience

• 

  Telstra

  Jan 1998 - Jan 2010

  Senior Project Manager

  • End to end delivery of Product Development initiatives of a large, complex, cross-company nature for Telstra Retail;• Lead and coach the project team to achieve project objectives to deliver customer requirements and business benefits within agreed parameters of time, cost and quality; • Manage risks/issues and change control to ensure project outcomes are achieved; and• Identify and manage stakeholders to gain their support to deliver the project outcomes.Projects • ADSL2+ Feb 2006 to Mar 2008• PanAmSat2 (PAS2) Migration Jul 2007 to Dec 2008• One Step ADSL Jul 2004 to Dec 2005• Enhanced Service Qualification (ESQ) Feb 2003 to Jun 2004 • Inbound Number Portability Oct 1999 to Nov 2000 Show less

• 

  Telstra

  Jan 2015 - Jan 2016

  Senior Business Specialist

  • Working with strategic initiatives and key projects to provide support to deliver on time, within budget and with a customer advocacy focus;• Provide an independent & objective view of the end to end project delivery process across Telstra Operations and work with Constructors on processes to improve delivery; and• Interpret and analyse data to identify root causes of performance variances, highlight emerging trends, assess impacts of proposed operational/process changes, and forecast future positions. Show less

• 

  Telstra

  Jan 2017 - Jan 2019

  A PM in the Global Business Services (GBS) Programs & PMO, partnering with the Procurement & Supply Chain team.• Supporting the T22 strategy under Pillar 4 by driving delivery of the overall Procurement & Supply Chain program of work under Global Business Services (GBS)• Lead the delivery of a large cost reduction initiative, Supplier Spend Reduction (SSR) program for GBS in collaboration with the sub function unit teams to review and develop solutions to optimise 3rd party supplier spend and reduce costs;• Monitor and report on the progress and variances of initiatives to ensure the productivity target of $25m is achieved;• Develop and manage the P&SC program to provide visibility and insights to the Chief P&SC Officer on risks/issues, costs and schedule commitments to ensure committed benefits are achieved. Show less TOps Future Capability Blueprint• Supported the delivery of the Workforce Management Build, Buy and Borrow program by developing and co–designing the Telstra Operations Future Capability Blueprint with the TOps lines of businessNetworks for the Future (NFTF)• Led the delivery of the NFTF End to End program, a component of the Operational Improvement, achieving improved customer experience and network resiliency.• Worked collaboratively with cross-company teams to design and implement initiatives that improved Product development, end to end solutioning, practices to proactively maintain services after they have gone live and planned change impact to customers, including the transition into business as usual (BAU).NFTF Change Management• Developed Change management and comms activities across the NFTF Operational Improvement program, to achieve successful adoption of changes to realise organisational outcomes and benefits.Telstra Operations Engagement• Supported the delivery of the Constructor Engagement portal (CEP) providing a streamlined engagement process for Sponsors/PMs and their initiatives with networks and/or IT components. • Connecting with stakeholders to understand pain points and risks/issues targeting to solution for engagement improvements and reductions in delivery timeframes. Show less

  • Program Manager

    Jan 2018 - Jan 2019

  • Program Manager - Telstra Operations, Networks for the Future (NFTF): End to End program

    Jan 2017 - Jan 2018
• 

  Telstra

  May 2019 - now

  Delivering improvement initiatives to simplify and improve Activation processes and systems to provide better experiences for our Enterprise customers.Key Achievements• Led and managed the improvement initiative Enable Simple Commissioning Appointments that included the following benefits to all Data & IP customers:o Launched an end to end platform for raising and managing commissioning appointments for both project managed and non-project managed orders;o Replaced multiple tools, processes and webforms with one digital solution;o Delivered real-time appointment booking for Business Hour requests;o Removed non-value add effort between requestors, WFMs and technicians, resulting in reducing lead time from 4 days to a matter of hours; o Reduced processing cycle time by 50%; ando Achieved a $1.2m productivity saving, with opportunities for the integration of APIs from other systems and further savings.• Led the improvement initiative to utilise AMDOCS (service order management system) for Telstra IP Telephony (TIPT) orders and remove legacy systems such as RASS (legacy service order management system) from all Activation teams’ workflows. The benefits include:o Launched TIPT into AMDOCS functionality;o Achieved 100% of TIPT PROVIDE orders going via AMDOCS; o Simplified the TIPT workflow process reducing interactions with legacy systems, reduced handoffs and reduced manual handling;o Realised a $1.1m annualised benefit for Activations due to process and system improvements.• Led the introduction of Agile Ways of Working principles, values and practices to my immediate team and the project teams to achieve project objectives. This included:o Initiated key Agile ceremonies to the C&CI – Enterprise team & project teams; Show less Agile Coach / Group Scrum Master (acting) /Scrum Master – Procurement and Supply Chain (P&SC), Global Business Services (GBS)As a part of a team of Agile Coaches/Scrum Masters introduced the Agile Ways of Working principles and practices to P&SC to enable teams to deliver cost saving targets and quality customer outcomes.Budget: $485m – Direct Reports: 14 – Indirect Reports: 30Key Achievements• Coached a team of Scrum Masters in their role and responsibilities, how to use Agile Scrum practices eg. key Agile ceremonies, encouraging high levels of collaboration and continuous learning; • Led and facilitated teams, working within a dynamic and cross-functional environment ensuring Agile behaviours and practices were embedded; • Nurtured Product Owners to engage with the customer and stakeholders to maintain customer focus and inspire the team to achieve this vision; • Mobilised 3 cross functional, front runner teams for P&SC using the Agile (Scrum) Ways of Working principles, values and practices. Show less

  • Scrum Master / Project Manager

    Dec 2019 - now

  • Agile Coach / Scrum Master

    May 2019 - Dec 2019