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Karina Prado

Karina Prado

Assistant

Followers of Karina Prado1000 followers
location of Karina PradoSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Regional Porfolio Manager - LATAM - Nestlé

  • Education

    • Pontifícia Universidade Católica de Campinas / PUCCAMP

      1996 - 2001
      Business Administration and Management, General

    • Escola Superior de Propaganda e Marketing

      2004 - 2004
      MBA Business Administration, Management and Operations

      Activities and Societies: Business game and debate team. MBA in Business Management

  • Experience

    • Arthur Andersen

      Jan 2000 - Jan 2002
      Assistant

    • IBM

      Dec 2004 - Feb 2008
      PSA

      Worked as a Tivoli Workload Scheduler (TWS) analyst, creating and supporting schedules for SAP batch jobs related to Supply Chain, Finance & Control, etc.

    • Corseg

      Jan 2008 - Jan 2015
      Customer

    • Nestlé

      Feb 2008 - now

      I support the implementation of Incident, Request & Problem Management ITIL based processes. Control the adherence and the maturity level of the organization on such processes and also Knowledge Management.

      • Regional Porfolio Manager - LATAM - Nestlé

        Jul 2023 - now

      • IT Senior Operations Manager - Office of the CIO North America

        May 2021 - Jul 2023

      • Service Management - Customer Care Manager

        Feb 2018 - Jul 2023

      • Service Management - Customer Care Expert

        Feb 2008 - Jul 2023

  • Licenses & Certifications