Partha Das

Experience

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  Orange Business Services

  Jul 2016 - Feb 2021

  Network Engineer L2

  Conduct regular client health checks, ensuring high levels of satisfaction and managing service-level agreements (SLAs).•Worked on troubleshooting majorly on LAN/WAN devices including CISCO devices, SDWAN and provided Zscaler Support.•Drive internal and client meetings covering delivery performance, service improvements, quality, and processes.Ensuring proper co-ordination with Incident Management Team & other Back-end Teams for handling ticketing issues.

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  Capgemini

  Mar 2021 - Nov 2021

  Network Specialist- Cisco TAC - AAA

  Involving in MSR and working on client feedback.•Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements.•Gathering requirements from stakeholders, partners, service providers, vendors, 3rd party suppliers.developing, transitioning, and customizing the processes, offering comprehensive & innovative solutions in line with guidelines specified by the client.•Acting as the primary contact and partner to internal stakeholders and Clients with regards to escalation, operational risk & control management, BCP coordination, disaster recovery plans & process transformation Show less

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  Infosys

  Dec 2021 - Aug 2022

  Network Manager

  Heading the entire gamut of operations & delivery excellence, customer satisfaction and capability development. Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA; implementing short/long-term plans for achievement of process objectives; providing status reporting to internal and external client stakeholders Participating new hire interviewing and overviewing training of new joiners. Involving in MSR and working on client feedbacks Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements Gathering requirements from stakeholders, partners, service providers, vendors, 3rd party suppliers; developing, transitioning, and customizing the processes, offering comprehensive & innovative solutions in line with guidelines specified by the client Acting as the primary contact and partner to internal stakeholders and CoEs with regards to escalation, operational risk & control management, BCP coordination, disaster recovery plans & process transformation Supporting and monitoring the existing infrastructure, managing preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness. Show less

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  Wipro

  Aug 2022 - now

  Project Lead

  Lead/Focal for all New Service Deployments.•Worked on the Projects like SDWAN, SecureLAN, Akamai (WAF & EAA) and VXLAN.•Coordination with other Project Managers and Operations and Service Managers for timely delivery of the Projects.•Coordinates with the Project Managers and Program Managers to complete all the checklists required for a Project during the Transition to Support (TTS).•Lead the Project Advisory Board (PAB) for sharing updates on different projects.•Coordinate with different ISP Vendors for Onboarding into NOC like Vodafone, Vocus, PLDT, TSI, T-Mobile and GTT and agree on the Physical and Logical support model, alignment, documentation, KT etc.•Understanding network project implementation and support for NOC Scope.•Work on Standard Operating Procedure (SOP) documents acceptance from project•Project to Operation transition and sign-offs.•Review and Analyze post-transition status and update project team for future improvement.•Understanding of new projects and migrations plans.•Work and Agree on the RASCI Matrix.•Involvement in Transition to Support (TTS) calls involving relevant stakeholders.•Work on Technical documentation support for Operations team.•Handling Hypercare process during handover to Operations.•Coordinate with Project Manager’s architects and Operation teams for project sign-off for support.•Agree on the Process flow for New Service Deployments Show less