Mark Yadan

Experience

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  TransCom

  Feb 2013 - May 2014

  Customer Service Representative

  Analyze customer requirement and promotes appropriate Company product.Manage customer contacta and prepare records for all sales in processing system.Following call center “scripts” when handling different topics.Identifying customer needs, clarify information, research every issue and providing solutions.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensive way.Meet personal/team qualitative and quantitative target. Show less

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  Convergys

  Oct 2014 - Jun 2016

  Customer Service Representative

  Answer telephone promptly and in a polite and professional manner.Schedule appointments properly and inform clients what to bring.Promote products and services over the phone.Maintain a high degree of product knowledge and service experties.Outbound lead follow-up.Answer all incoming phone calls.Contact current customer base on current marketing incentives.Place calls to customers for the the purpose of actively promoting products and services.

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  Eastwest Ageas LIfe

  Oct 2016 - Nov 2017

  Financial Solution Adviser

  Taking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, or other information needed to develop a financial plan.Answering client’s questions about financial plans and strategies and giving financial advice.Advice strategies on clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives.Reviewing client account and plans in a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.Analyzing financial data received from clients to develop strategies for meeting clients’ financial goals.Preparing or interpreting financial document summaries, investment performance report and income projections for clients.Implementing financial plans or referring clients to professionals who can help them.Managing and updating client portfolios.Contacting clients regularly to discover changes in their financial status.Building and maintaining your client base. Show less

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  Saudi Aramco Aviation

  Feb 2018 - Oct 2019

  Senior Flight Attendant

  Guide and assist for safety and comfort for passengersAlways conduct safety check before flightGreet and communicate with passengersHelp passengers find their seatsPrepare and serve drinks and food to passengersTake orders from passengersMonitor, manage and secure the cabinAdhere to all aviation rules and regulationsAssist passengers and Cabin Crew during emergency situationsProvide help to passengers with special needsPresent emergency equipment and give instructions to passengers on how to use this equipment Show less

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  TOB IT Solutions inc

  Nov 2019 - Feb 2022

  Customer Service Representative

  Develop and maintain professional relationships with customers. Coordinate with clients and acquire all information to resolve issues effectively.

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  EatHappy GmbH

  May 2022 - Jan 2023

  Sushi Maker

  Manage storage of fruits, vegetables and meat such as crab, salmon and tunaMonitor inventory of suppliesEnsures adherence to higher quality food preparation and hygiene standards

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  Banoi Streetfood GmbH

  Mar 2023 - Nov 2024

  Bartender

  Preparing Alcohol and no-alcoholic beveragesInteracting with customers, taking orders and serving snacks and drinks. Assessing bar customer's needs and preferences and making recommendations

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  GAS German Aviation Service / FAS Frankfurt Aviation Services

  Nov 2024 - now

  VIP Lounge Receptionist
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  DHS Dortmund-Handling-Service GmbH

  Mar 2025 - now

  Check-in Agent / Customer Service Representative