Clara Irving-Mayes

Experience

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  Eliot College Student Committee

  Jul 2015 - Jun 2016

  Vice-President

  Selected to act as VP at the end of the 2014/15 academic year. Successfully organised events and campaigns to better the university experience for students, often standing in as President.

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  The Black Horse Inn

  Jan 2016 - Jun 2016

  Receptionist & House Keeper

  Employed part time in a local bed and breakfast. Made and served breakfast, cleaned and prepared rooms, checked in guests, and made sure the booking register was up-to-date and organised.

• 

  Carpeo

  Sept 2016 - Feb 2017

  Sales Consultant

  Worked in partnership with the price comparison website, uSwitch, encouraging people to switch to a different energy supplier and save money in the process. Developed a friendly telephone manner and call-handling skills. Consistently achieved high levels of compliance and quality in calls. Demonstrated ability to build rapport, persuade and negotiate. Demonstrated attention to detail when inputting data and processing switches.

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  English Heritage

  Feb 2017 - Aug 2017

  Customer Service

  Worked within the English Heritage contact centre. Successfully undertook training in the work of English Heritage and Historic England and in the provision of friendly and efficient call handling. Answered and directed calls about English Heritage membership, complaints and events, and Historic England listings and projects. Learned organisational protocols and systems quickly and demonstrated ability in dealing with a wide variety of people, adopting a facilitative and empathetic style in challenging calls. Show less

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  BeautyOutlet

  Nov 2017 - Feb 2018

  Sales Assistant (Christmas)

  Employed to work over the Chirstmas period to assist with the running of the shop, and then kept on into 2018. Key duties were merchandising and customer service, tidying and reorganising the store, setting out new products to make them more visible and attractive, manning the till, helping customers and ordering new stock.

• 

  UK Research and Innovation

  Feb 2018 - Mar 2018

  Internal Communications Admin Support

  Brought in to provide administrative support to the UK Research and Innovation (UKRI) Internal Comms Team as they handle the final stages of launching a single research body, bringing together seven research councils. Main duties were booking, collating and organising information for meetings, maintaining contact with representatives of the Research Councils, organising, collecting and distributing print runs, and other general admin.

• 

  PrePay Solutions

  May 2018 - Aug 2018

  Customer Service Advisor
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  National Trust

  Sept 2018 - Feb 2019

  Worked in the Government Affairs & Advocacy team on a temporary basis, specifically on co-ordinating the Trust’s response to the Glover Review of Designated Landscapes (National Trust is a charity that cares for special places rich in natural beauty or historic interest, many of which are located within designated landscapes, and works to conserve and enhance them for the benefit of the nation and the future). Made contacts around the Trust and in other NGOs working on the Glover Review, and built and maintained these relationships. Prepared two papers for Planning Board to approve engagement with the Review. Researched and wrote case studies and the final submission to the Review’s call for evidence. Role also expanded to include co-ordinating the Trust’s approach to the Oxford – Cambridge Development Arc. Completed other admin tasks as the team required. Show less

  • Fundraising Assistant

    Jan 2019 - Feb 2019

  • Assistant Public Policy Officer

    Sept 2018 - Dec 2018
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  Innovate UK

  Mar 2019 - Sept 2019

  Grants Monitoring Administrator

  Working as part of the EU Exit team to process successful applications for grants and ensure compliance at each stage. Primarily working with internal partner - putting together project briefs and providing feedback to Monitoring Officers that bid to oversee grant projects.

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  UK Research and Innovation

  Sept 2019 - Nov 2021

  ISCF PMO Administrator

  Providing administrative support to the Industrial Strategy Challenge Fund's PMO.

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  ESRC: Economic and Social Research Council

  Nov 2021 - Aug 2023

  Research Portfolio Officer

  Providing portfolio support to the Work, Education & Skills team, maintaining project documents, ensuring adherence to research guidelines, extracting data for internal audit and housekeeping purposes, assisting with the peer review process. Managing the team inbox and acting as first point of contact for the team as well as shared responsibility for project specific mailboxes.

• 

  Arts and Humanities Research Council (AHRC)

  Aug 2023 - now

  Investment Officer

  Providing portfolio, administrative, and ad hoc support to the Skills team. Offering advice and guidance to external stakeholders based on UKRI policy. Conducting data analysis and evaluation to support the review of ongoing and future doctoral provision within the arts and humanities.