Muhammad Amruzail Abd Manaff

Experience

• 

  VADS Berhad

  Jan 2016 - Aug 2019

  Customer Service Representative

  Expert in customer service with an emphasis on giving Unifi service users timely and efficient support. Competent in efficiently and politely answering incoming calls, responding to questions, fixing technical problems, and handling complaints. competent at resolving technical issues, assisting clients with setups, and guaranteeing a flawless experience. Committed to keeping correct records in the business's CRM system for review and analysis in the future.

• 

  POINTSOFT

  Sept 2019 - now

  IT specialist with experience in customer relationship management, technical assistance, and infrastructure administration. Competent in managing IT infrastructure for peak performance, identifying and fixing hardware and software problems, and mentoring junior employees in technical matters. Adept at managing databases, cloud services, and connecting external platforms to improve customer service offerings. Strong leadership, teamwork, and communication skills combined with a track record of providing solutions that work quickly and effectively. Show less

  • IT Support Engineer (Level 2)

    Dec 2020 - now

  • Inhouse helpdesk

    Sept 2019 - Dec 2020