Katrina Osborne

Experience

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  United States Air Force

  Apr 1993 - Nov 1999

  Supply Specialist

  Performed inventories, and ensured timely correction of discrepancies. Prepared, analyses, and evaluates reports, procedures, and policy data. Provided customer service.Inspected and evaluated inventory management activities. Provided support to maintenance activities. Inspected and identified property. Performed technical material functions. Issued, delivered, and transferred property. Planed and scheduled materiel storage and distribution activities. Ensured availability, and controls use of space, materiel handling equipment, and required spare parts. Determined requirements for storage, including those for classified, sensitive, radioactive, hazardous, mobility readiness spares packages and flammable property. Ensured protection of personnel. Prevented deterioration, contamination, and destruction of property. Supervised central receiving activity; coordinated requirements for shipping with transportation. Maintained assigned unit vehicles. Show less

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  Little Munchkins Child Care

  Nov 1999 - Aug 2006

  Child Care Provder

  Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Instruct children in health and personal habits such as eating, resting, and toilet habits. Read to children, and teach them simple painting, drawing, handicrafts, and songs.Organize and participate in recreational activities, such as games.Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods. Organize and store toys and materials to ensure order in activity areas.Provide counseling or therapy to mentally disturbed, delinquent, or handicapped children.Perform housekeeping duties such as laundry, cleaning, dish washing, and changing of linens.Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Identify signs of emotional or developmental problems in children and bring them to parents'​ or guardians' attention. Show less

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  Tic Tac O

  Feb 2006 - Nov 2010

  Secret Shopper

  Measure quality of service or compliance to regulation, or specific information about products and services. Product purchasing, inquire or probe, register complaints, provide detailed reports or feedback.

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  Starting Point Inc

  Feb 2010 - Jul 2010

  Substance Abuse Counselor

  Case Management, Treatment Plans, Referral, Screening, Planning, Advocating and Aiding Treatment Services. Specialty work area Substance Abuse (adults), patient program orientation, treatment planning, individual, family, group counseling and patient education. Follow patient through internal and external continuum of care, process, discharge and community referrals. Ensured the accuracy, content and completeness of client files. Maintained a working relationship with other agencies involved in clients treatment. Multi-line phones, records and updates, customer service and general office duties. Show less

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  Southcentral Foundation

  Jul 2010 - May 2014

  Clinical Associate/ Case Manager

  Effectively worked in a diverse work environment serving a multi-cultural community, worked collaboratively with judicial officers, attorneys, court case managers, and other probation officers. Maintained a problem-solving, solution-oriented attitude in all aspects of work. Identified family members, social networks, and community systems that need to be included in treatment plans for clients. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Maintained up-to-date and accurate program files and records. Served severely mentally ill, homeless and dual-diagnosed individuals. Conducted chemical dependency program orientation sessions. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Show less

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  1st American Systems and Services

  May 2014 - Feb 2015

  Family Advocacy Program Assistant

  Administered assessment questionnaires, provided training to individuals at risk for family maltreatment, and assist other staff members in the research and evaluation of the Family Advocacy Program (FAP),Conducted screening interviews with Family Advocacy Program (FAP) clients. Explained FAP services, requirements, policies and procedures; and obtains pertinent biopsychosocial history and other case information to be incorporated in the file as background for planning indicated services. Developed initial tentative conclusions as to appropriate referral sources or recommended treatment to the FAP staff; prepared case folders, and incorporated notes and appropriate forms in the folders. Provided information on available on and off-base resources and services available, such as those provided by the Family Support Center and community agencies. Show less

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  Nine Star

  Sept 2015 - Nov 2015

  Work Services Specialist

  Implement principles of welfare reform and the work first philosophy. Assess clients to obtain financial, employment, educational/training, family composition and status, support network, and other information to identify challenges and barriers to self-sufficiency. Meets clients a minimum of once monthly as required. Develops Family Self-Sufficiency Plans to direct the activities of clients in moving toward economic self-sufficiency. Monitors clients to ensure they are achieving goals that lead to employment.Establish, maintain and review client files as well as prepare data for required reports accurately and in a timely manner. Identify and appropriately manage angry or hostile clients in crisis. Refer clients to appropriate community resources for services that address and meet specific needs as identified.Refer clients to training projects that will lead to a higher level of self-sufficiency. Prepare for and attend case review hearings with clients.Participate as a team member in weekly program staff meetings and other meetings as required. Works with other Nine Star Work Services staff as a team to collaborate and meet the needs of all clients. Maintain connectivity with DPA eligibility staff in serving client needs.Develop employment and training opportunities and make appropriate job matches and referrals for clients. Make client work site and home visits as necessary. Other duties as assigned. Show less

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  Armed Forces Services Corporation

  Nov 2015 - now

  Systems Navigator

  Knowledge of human service principles and practices, individual family needs and problems relative to case management and changing social patterns, knowledge of military and civilian community, their mission and relationship to readiness, retention and resiliency. Knowledge of Military, State and Federal laws, policies, regulations and practices regarding medical, educational and Family support services, knowledge of available medical, special education and community support programs and services. Ability to plan, organize and analyze work assignments to determine appropriate course of action. Provide professional non-clinical case management services, facilitating connections between families who have special needs and the systems of required care. Identification of the Family members needs assessment, referral, follow-up, advocacy, and monitoring of outcomes; and collaboration with military and civilian community resources. Carried out the family support portion of the installation EFMP, independently performing a variety of complex assignments involving identifying family needs, assessing the availability of assistance locally, identifying gaps in available services, providing tailored information, and coordinating, developing, advocating, and obtaining a variety of resources and services for military personnel with family members who present with a wide range of physical, developmental, emotional, and/or intellectual challenges/limitations. Interviewed families to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, and provide tailored guidance regarding accessing services that are not standard across the military due to the individual local and state regulations, laws, and compliance for the location where the installation is located; and provided general support in navigating the local system. Show less