Yuan Gao

Experience

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  Novots Technologies Limited

  Jan 2007 - Feb 2009

  Outsourcing IT Engineer

  Provide daily end users IT support as the resident helpdesk engineer and team leader in client offices.2007-2008, BMW Brilliance Automotive project2008-2009, Cummins CBS project2009, Lenovo SAP monitoring project

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  China Public Procurement Insurance Brokers

  May 2009 - Feb 2011

  IT Supervisor

  Build up network in new office. Build up the Microsoft Domain environment, included Active Directory, File and Printer server. Mail system maintaining. Company Home Page project management Create/update IT document and making IT process. IT assets purchasement.

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  Shenghe Group(Dalian Shide Group)

  Apr 2011 - Oct 2011

  IT Assistant

  Build up and manage the Microsoft Domain environment, included Active Directory, File and Printer server. Manage and optimization Network. Telephone and Video Conference support. Provide IT project plan to IT manager.

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  Lloyd Morgan China

  Jul 2012 - Oct 2017

  Senior IT Service Support Analyst

  Cooperate with Australia HQ IT team, management IT environment of all China sites in 5 cities. Leading the projects of Beijing and Shanghai offices network upgrade, and build up network and IT environment for 3 new offices in Suzhou, Chengdu and Guangzhou. Manage VPN Network, Network UTM, IP PABX, Active Directory, Exchange, Hype-V, Azure and Profile RPM database in China region. Responsible for file server to Azure migration project and build up DFS with each sites in China region. Daily end users support to all China offices. Create/update IT document and making IT process. IT assets purchasement and management. Group Backup Exec admin, management all sites backup in Group and disaster recovery backup in China region. Dotted line lead a Chinese support engineer in HQ. Show less

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  Yew Chung International School of Beijing

  Oct 2017 - May 2024

  Senior IT Engineer

  Responsibilities:HelpDesk daily supportMac, Windows and Ipad client support Create and update IT document In-house IT trainingIT purchasing management and vendor managementIT assets management (Snipe-IT)Campus server room and servers maintenance and security management (Windows and Linux)Hyper-V failover cluster managementManageEngine Endpoint Central managementJamf Pro Apple MDM system managementData security management1. Windows server and client update management2. Symantec anti-virus management3. Backup Exec server backup management4. Deploy and management of monitoring tools such as Nagios XI, Log Server, Zabbix, Cacti, etc. 5. Domain GPO management6. Annual server security auditIT Project management1. Campus CCTV upgrade and maintenance project (200 nodes)2. Campus PA maintenance project3. Campus wireless network upgrade project (Cisco)4. Centralized print deployment project5. Coordinate IT transformation projects during annual campus renovation6. NG Firewall project(Fortinet)7. Telephone system migration project, from Avaya to Cisco BE60008. Digitizing approval workflows for administrative departments through Power Automate and SharePointCampus IT system disaster recovery during the ransomware attack which affects the whole organizationAward:Yew Chung Education Foundation 2018-2019 IT Department MVP Show less