Adnan Ghari

Adnan Ghari

Intern

location of Adnan GhariBurlington, Massachusetts, United States

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  • Timeline

  • About me

    Student at University of Massachusetts Boston

  • Education

    • Cambridge Rindge and Latin School

      2016 - 2019
      High School Diploma Computer Science
    • UMass Boston

      2019 - 2024
      Bachelor's degree Information Technology
  • Experience

    • Cambridge Community Foundation

      Oct 2016 - Feb 2017
      Intern

      This position required me to help my colleagues and enter data/logs on Microsoft word.

    • Cambridge Community Television

      Feb 2017 - Sept 2018
      Intern

      This work place required me to short films and photo sessions on various topics like world issues, how to become on as a community or self portraits. i was also helping my colleagues in their pieces.

    • Enroot

      Sept 2018 - May 2019
      Intern

      I was required to help colleagues. I went on various field trips such as colleges, financial markets, hospital or tech companies. I posted daily blogs on the organizations website. I made couple of video as an goodbye for the senior at the High School.

    • CVS Health

      Jul 2019 - May 2021

      Manage my own team through assigning, directing, and following up on various tasks. Assisted customers with their questions, problems, and complaints. Responsible for assisting customers with their prescriptions, production, and helping in the drive-through with prescriptions and Covid 19 self-testing. my position required me to stay on the cash counter helping the customers. shelf the products from a truck delivery in the designated places. help customer around the store and help the customer having issues with the photo station or money order.

      • Supervisor Rx

        Jul 2020 - May 2021
      • Shift Supervisor

        Mar 2020 - Jul 2020
      • Store Associate

        Jul 2019 - Mar 2020
    • Banana Republic

      May 2021 - Aug 2022
      Stylist

      In this position, I am in charge of assisting customers with locating and answering any questions. I also offer style and outfit suggestions to the customer depending on their trip or what they are looking for. promoting and offering brand loyalty and BR credit cards. Also supporting the floor, fitting room, cash register, and backroom.

    • Staples

      Aug 2022 - Jun 2023
      Technical Associate
    • Best Buy

      May 2023 - now

      assisting customers in making informed purchasing decisions and to provide exceptional customer service by understanding the customer's needs, offering product recommendations, and addressing any questions or concerns they may have.

      • Seasonal Sales Associate

        Aug 2023 - now
      • Sales Advisor

        May 2023 - now
    • Granite Telecommunications

      Jun 2023 - Dec 2023
      Information Technology Help Desk

      - Actively offer technical support for the setup, configuration, maintenance, problem-solving, and delivery of computer systems.- Oversee the management of the Metaswitch phone system.- Collaborate with end-users to promptly resolve their software and hardware issues using ticketing systems like Footprint.- Demonstrated expertise in identifying, addressing, and resolving client concerns within call center environments.- Proficient in printer troubleshooting, including models from Xerox and Hewlett-Packard. When necessary, escalate issues to the relevant departmental teams.- Possess proficiency in utilizing Active Directory, MS Office, SCCM, Fortinet/VPN, and EIS for government projects.- Make use of Active Directory for tasks such as onboarding, termination, distribution, and password resets. Show less

  • Licenses & Certifications

    • The Bits and Bytes of Computer Networking

      Coursera
      View certificate certificate
    • IT Security: Defense against the digital dark arts

      Coursera
      Mar 2023
      View certificate certificate
    • Learning Python

      LinkedIn
      Jun 2023
    • Technical Support Fundamentals

      Coursera
      Aug 2022
      View certificate certificate
    • System Administration and IT Infrastructure Services

      Coursera
      View certificate certificate
    • Operating Systems and You: Becoming a Power User

      Coursera
      Mar 2023
      View certificate certificate
    • Windows 10: Configure and Support Core Services

      LinkedIn
      Jun 2023
    • Apple Certified Support Professional macOS 11 Cert Prep: 3 Data Management

      LinkedIn
      Jun 2023