Andrew Bradley

Experience

• 

  AT&T

  Nov 2000 - now

  Manager responsible for everyday development, assistance and training of management teams of 8 to 10 managers with direct reports, responsible for everyday operations of various AT&T products and services.Subject Matter Expert for AT&T performance metrics, methodology, and management approach.Interviewing, onboarding, training, and development/coaching of new and existing managers.Facilitate Team and Crew training and development through process improvement, coaching and direct engagement.Support local management with everyday management tasks and functions Show less Responsible for overseeing and managing day-to-day business operations for a staff of 12-20 direct report technicians. Develop and implement effective training protocols for direct reports to optimize workflow processes. Doubled P2R submittals and exceeded revenue and YTD involvement. Conducted interviews for both management and non-management positions.Designed and implemented highly successful mentoring/team building strategy, resulting in a 10% increase in technician performance and achievement in Best-In-Class results.Established and fostered consistent, positive communication channels during escalations by collaborating with interdepartmental teams to achieve satisfactory resolution.Managed both union and non-union relations through meetings, informationals, disciplines, and grievances.Facilitated the proper handling of payroll escalations, in addition to overseeing non-exempt time reporting. Show less Member of Teamsters Union IBW Local 21; extensive history with management, non-union and union labor relations, including strikes, arbitration, grievance procedures, etc.Direct project by delegating responsibilities, holding others accountable to timelines, distributing materialsInstalled Fiber Optics to Fiber Nodes and Premises. Experienced with printing reading and work steps; installed heavy equipment, electronics, and hardware to support the Fiber backbone for future useTrain new employees on job, including procedures, safety, etc.Communicate and coordinate with various departments in order to complete projects in timely mannerComplete documentation for billing, job orders, etc.Consistently meet and/or exceed timelines on variety of projectsInstallation Technician 2000 - 2003Represented company in field by providing superior customer service and ensuring high customer satisfaction through quality workDocumented all work completed on daily basis; ensured accuracy of billing for all projectsProvided home internet, phone, and cable services Show less

  • Employee Relations Manager

    Apr 2020 - now

  • Lead Labor Relations Manager

    Aug 2016 - now

  • Administrative Operations/Development Manager

    Feb 2014 - now

  • Manager, Network Services

    Nov 2011 - Feb 2014

  • Construction Outside Plant Technician

    Jan 2005 - Nov 2011

  • Repair Technician

    Jan 2003 - Jan 2005

  • Installation Technician

    Nov 2000 - Jan 2003