Silvana Lock

Experience

• 

  7-Eleven

  Dec 2006 - Sept 2015

  • Meeting and/or exceeding performance and profit goals according to Franchisee’s objectives which include, but are not limited to, assisting in the selection, development and training management and hourly associates• Supervising the day-to-day task assignment and managing performance of Customer Service Associates• Overseeing cash management procedures; monitoring and analyzing reports relating to Loss Prevention and reports trends to Franchisee. • Ensure accuracy of weekly payroll, which includes the proper editing of timecards when necessary, using the appropriate charge codes and weekly submission• Respond in a timely manner to any product recall and follow established procedures• Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of product and supplies with a computer and/or handheld device• Controlling inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate Show less

  • Store Manager

    Jan 2012 - Sept 2015

  • Assistant Store Manager

    Dec 2006 - Jan 2012
• 

  The Coca-Cola Company

  Jun 2014 - Sept 2014

  Merchandiser

  • Maintains product in Store racks, shelves, displays, and coolers by identifying replenishment needs• Manages backroom by organizing and consolidating backstock products• Maintains areas of responsibility in designated accounts by communicating status and concerns to Store and Company personnel• Provides customer service to Consumers and Store personnel by identifying and resolving concerns; answering questions; locating product; and responding to assistance requests.

• 

  Ravago

  Jul 2015 - Apr 2022

  • Documentation Supervisor

    Apr 2021 - Apr 2022

  • Quality & Documentation Lead

    Jul 2019 - Apr 2021

  • Quality & Documentation Coordinator

    Jan 2018 - Jul 2019

  • Compliance Export Coordinator

    Jan 2017 - Dec 2017

  • Export Documentation Coordinator

    Jul 2015 - Dec 2016
• 

  Entec Polymers

  Apr 2022 - now

  • Purchasing Associate & Support Lead

    Oct 2023 - now

  • Purchasing Associate

    Apr 2022 - Oct 2023