Michelle L. Smith

Experience

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  University of Waterloo

  Sept 2010 - Aug 2013

  • Facilitated training and team building workshops for 30 employees; operated shifts in a 24-hour community resource center• Utilized research statistics to address and create solutions for unique problems• Scheduled approximately 75 booking needs for clients weekly; managed and grew relationships with external vendors; operated a real-time ticketing terminal• Created solutions for the unique and critical situations• Resolved customer complaints with a 99% satisfaction rating; planned and managed special events for up to 50; worked with our service center team to resolve issues and secured client retention• Established and managed relationships with associates at all levels within the organization with extreme tact and diplomacy Show less ● Facilitated training and team building workshops for 30 employees in a 24-hour community resource center● Assisted with the day-to-day operational management● Reconciled and generated daily cash spreadsheets for exporting to Finance● Facilitated recruitment, conducted interviews and prepared training materials for new hires● Provided booking services to internal and external clients● Managed employee schedules in accordance with Ministry of Labour standards● Coordinated schedules, event spacing, and set up rates with external vendors● Made travel reservations, facilitated transit driver deposits, and assisted in resolving customer complaints● Worked with our service center team to resolve issues and secure client retention Show less

  • Community Liaison

    Jan 2007 - Aug 2013

  • Administrative Assistant

    Sept 2010 - Dec 2011
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  ONMEDIA Inc.

  Apr 2013 - Jun 2013

  Human Resources Assistant & Studio Manager

  ● Interpreted human resources policies, compensation and benefit programs, as well as collective agreements for staff and management● Negotiated collective agreements on behalf of employers and workers, mediated labour disputes and grievances, and responded to issues with respect to labour relations● Researched and prepared occupational classifications, job descriptions, salary scales, and competency appraisal measures and systems● Captured and organized data for the purposes of program reporting● Created briefing material for upper management in the form of Excel sheets and summary reports● Developed presentation material in support of program activities● Established and managed relationships with associates at all levels within the organization● Responded to various ad-hoc information requests Show less

• 

  The UPS Store

  Sept 2013 - Oct 2015

  Assistant Manager

  ● Served as primary business contact for designated client accounts● Managed various projects to ensure effective and timely resolution of issues related to client accounts● Monitored requirements and terms of client contracts● Lead internal functions to identify solution enhancements, continuous improvements and innovations, including new service opportunities● Monitored and promoted overall client satisfaction to maximize client retention.● Planned and administered staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs Show less

• 

  Ontario Ministry of Transportation

  Oct 2015 - Jul 2016

  Office Administrator

  ● Received, collected, and distributed correspondence to team member’s behalf of managers.● Booked and coordinated travel arrangements for managers within the OPS booking systems ● Maintained both hard and electronic files● Lead internal functions to identify possibilities for improvements● Planned and actively administered staffing scheduling during holiday periods● Scheduled meetings, conference calls, and updated documentation for meetings ● Maintained and updated administrative systems and databases, tracking completed and ongoing projects ● Determined which matters required immediate attention, alerting management of requests and work to be completed in order of importance Show less

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  Ontario Ministry of Transportation

  Sept 2016 - Feb 2017

  Regional Scheduling and Information Coordinator

  ● Received telephone inquiries regarding the mandatory senior Group Educational Session (GES) ● Assisted seniors by making alternate travel arrangements● Returned calls for inquires after researching solution● Maintained knowledge of the Highway Traffic Act, Ministry policies and procedures.● Scheduled interviews and GES within regional established standards● Ensured that telephone call response and talk times met established service target levels

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  Ontario Treasury Board Secretariat

  Feb 2017 - Jan 2018

  Office Administrator

  ●Provided support to all levels of management with established administrative office procedures●Entrusted with records management to maintain efficient and confidential filing systems and records retention schedules●Determined which matters were urgent and given priority, while performing a variety of tasks with conflicting deadlines●Completed multiple tasks within tight time frames, following-up on requests from internal and external stakeholders ●Composed minutes, correspondence, e-mails and proofread or edited documents●Reconciled expense claims, requisitions, and prepared requisitions for purchasing●Assisted with training and administration online training tools and platforms Show less

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  Ontario Ministry of Government and Consumer Services

  Jan 2018 - Jan 2021

  Procurement Analyst

  ●Provides support with procurement requests throughout the Treasury Board and to other ministries and clusters●Reviews all procurement requests to ensure that the correct forms had been submitted and all required information was present●Follows up with individuals to address questions, concerns or issues with their requests and works collaboratively to find solutions●Prepares detailed spending reports on a weekly basis to update departments with the balance of their overall spending ceiling remaining for the fiscal year●Updates and tracks contract information databases to ensure that expiry dates, cost centres and terms of the agreement are correct (Applies excellent attention to detail)●Completes multiple tasks within tight time frames, following-up on requests from internal and external stakeholders (Applies excellent time management and priority setting skills)●As a member of the branch “Learning Council” I assist in researching industry trends and securing training for members of our branch, as well as employees from across the ministry ●Identifies knowledge gaps and works with management to develop team members knowledge through training opportunities designed to eliminate the gaps●Participates in Divisional and Branch culture, employee engagement and/or transformational information sharing meetings and events Show less

• 

  Destination Ontario

  Jan 2021 - Apr 2022

  Procurement and Contract Management Advisor

  • provide expert guidance, advice and assistance in the preparation and execution of all aspects of ministry procurements• manage the competitive procurement process and assist clients with the development of documents• monitor contracts for consistency with contract terms• develop, implement and monitor procurement procedures and practices• form and contribute to ministry/inter-ministry committees, conferences and project teams

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  Public and Business Service Delivery | Se

  May 2022 - now

  Senior I&IT Vendor Relationship Manager

  • Provide strategic I&IT contract management/procurement advice, expertise and project management/leadership to cluster and multi-ministry clients for the planning, development and implementation of large and complex I&IT contract management/procurement initiatives• Lead end-to-end vendor/contract management processes, analysis of vendor performance, and advisory services to I&IT Cluster clients and other stakeholders• Lead and facilitate business relationships and negotiations of agreements between the I&IT vendor community, and the I&IT Cluster and ministry clients• Lead the design, development and implementation of I&IT vendor management, governance and continual service improvement processes and programs to positively impact I&IT Cluster clients and stakeholders Show less