Mohsen Adelimoghaddam

Experience

• 

  Bank Saderat Iran

  Feb 2009 - Jan 2024

  Technical Assistance: Provide support to users experiencing software, hardware, or network issues.Troubleshooting: Diagnose and resolve problems with desktops, laptops, printers, and other peripheral devices.System Maintenance: Perform routine maintenance and updates to ensure systems run smoothly and efficiently.User Support: Assist users with setup, configuration, and usage of computer systems and software.Network Management: Maintain and troubleshoot local area networks (LAN), wide area networks (WAN), and other systems.Documentation: Record and document issues and resolutions to build a knowledge base for future reference.Training: Educate users on best practices, security protocols, and new technologies. Show less Processed customer transactions: Handled deposits, withdrawals, and transfers with accuracy and efficiency.Provided customer service: Assisted customers with their banking needs, answered inquiries, and resolved issues.Maintained financial records: Kept detailed records of transactions and ensured accuracy in financial documentation.Promoted banking products: Informed customers about various banking products and services, such as savings accounts, loans, and credit cards.Managed cash drawers: Balanced cash drawers, counted currency, and ensured proper handling of money.Supported administrative tasks: Assisted with account openings, loan applications, and other administrative duties.Ensured security and confidentiality Show less

  • IT Support Specialist

    Apr 2017 - Jan 2024

  • Bank Teller

    Feb 2009 - Mar 2017
• 

  Medioh

  Jul 2024 - Aug 2024

  Assistant Production Coordinator

  Collaborated across supply chain, customer success, and product teams to enhance coordination and efficiency.Managed SAP item codes by creating, updating, modifying, and cleaning up code, ensuring accuracy and consistency.Developed and maintained product and sales BOMs in MRP, Excel, and SAP Business One, streamlining workflows.Handled Jira requests effectively, addressing and resolving issues promptly.Participated in regular group meetings via Microsoft Teams to discuss issues and clarify matters, fostering team collaboration.Enhanced data integrity and supported product development with meticulous attention to detail. Show less