Joseph Lundgren

Experience

• 

  US Army

  Jul 1990 - Dec 1995

  Multiple Launch Rocket System Crewman

  E-5 (Sergeant). 13M20s. Multiple Launch Rocket System Crewman. Honorable discharge.

• 

  Datalogic

  Jul 1997 - Mar 1999

  Repairer

  Performed repairs on laser scanners. Performed scanner calibration, hardware component testing and replacement, BIOS flashing, SMT soldering.

• 

  Mpath Interactive, Inc.

  May 1999 - Oct 2000

  Technical Support Agent

  Performed technical support via email and VOIP technologies.

• 

  Nu-World Communications, LLC

  Nov 2000 - Jan 2005

  System Administrator

  Technical and engineering support. Installed and configured all Internet-related technologies, including: DNS, RADIUS, email, web servers, routers, eCommerce, dial-up, DSL.

• 

  PEAK Internet, LLC

  Jan 2005 - Mar 2016

  Systems Engineer

  Internet technologies guru. Implemented and secured customer-facing technologies, including web servers, email, DNS, RADIUS, DHCP, SQL, FTP, etc... using a mix of over 100 Linux and Windows servers. SAN administration duties. Virtualization champion -- VCenter, VSphere, VMware ESX, VMware Server, VMware Infrastructure.

• 

  PEAK Professional IT + Data Services

  Mar 2016 - Dec 2017

  Director of Professional Services

  Management duties and responsibilities including:• Development of division policies and procedures.• Development of product offerings.• Measuring, monitoring, and improvement of customer experience and satisfaction.• Business forecasting, capacity planning and headcount projections.• Complex project management• Delivering presentations to executive level audience.• Hiring and team development.• High-level escalation point for Managed Services issues.• Worked closely with Sales and delivery teams to coordinate and oversee the delivery of solutions.• Management of PSA and RMM tools to provide accurate reporting of service level agreements.• Creation and management of security policy. Show less

• 

  PEAK Internet

  Dec 2017 - Jun 2019

  Security Architect

  • Design and implementation of information systems• Design and development of security solutions• Security strategy and architecture development• Security policies and standards - BCP, DR, Cyber Security policy development

• 

  Central Willamette Credit Union

  Jun 2019 - now

  Systems Engineer

  • Cyber Security policy implementation• Continuous vulnerability assessment mangement• Design and development of security posture• Security policies and standards implementation - BCP, DR, Cyber Security policy development