Sylvia Ubom

Experience

• 

  University of Uyo Teaching Hospital

  Jul 2019 - Jun 2020

  Assistant Account Officer

  - Enacted strategies that facilitated a debt recovery of about $1.5k in 3 months.- Appraised bill of quantities of a contractor that resulted in a 5% cost reduction. - Effectively reconciled financial statements with organizational balance sheets.- Conducted audits that facilitated a financial statement accuracy of over 90%.- Prepared reports of patient financial records for improved decision-making.

• 

  Zenith Bank Plc

  Mar 2021 - now

  Customer Service Officer

  - Facilitated mitigating a fraud risk that saved about $65k for a customer.- Employed operational strategies that decreased customer wait time by 50%.- Provide requisite support to enhance customer experience and satisfaction.- Forged valuable customer relationships that boosted revenue growth by 5%.- Ensure strict adherence to established policies, procedures and protocols.- Aptly facilitated the opening of 300+ individual & company accounts in 1 year.