Eduardo Rocha

Experience

• 

  TIVIT

  Jun 2010 - Jul 2011

  Support Analyst

  Remote support for Windows users - desktops and notebooks, addressing queries related to the operating system, application functionalities such as Lotus Notes, Active Directory, and JDE (proprietary system for issuing NFE). Creating Service Requests for addressing issues and handling various requests related to server infrastructure, applications, and networks.

• 

  UOLDIVEO

  Aug 2011 - Mar 2013

  Support Analyst

  Managerial-level support for major e-commerce system clients. Responsible for handling NFE (Electronic Invoice) and continuous monitoring of servers, services, and applications.

• 

  DeMaria Software

  Sept 2014 - now

  I manage software implementations for clients of various sizes across Brazil. My responsibilities include planning phases such as installation, configuration, training, migration validation, and database migration, as well as supporting the initial period of client interaction with our software. My primary objective is to ensure that the implementation process is as seamless and efficient as possible. I manage software implementations for clients of various sizes across Brazil. My responsibilities include planning phases such as installation, configuration, training, migration validation, and database migration, as well as supporting the initial period of client interaction with our software. My primary objective is to ensure that the implementation process is as seamless and efficient as possible. I was responsible for implementing software for new clients across Brazil, both on-site and remotely. My role involved planning and coordinating the software implementation, migrating databases from the client's previous software to ours, and training client employees on the use of our applications. N2 Support Analyst. Responsible for maintaining the company's computers, as well as implementing and training clients on software across Brazil.

  • Implementation Manager

    Aug 2022 - now

  • Implementation Coordinator

    Jul 2021 - Aug 2022

  • Implentation Analyst

    Jan 2019 - Jul 2021

  • Support Analyst

    Sept 2014 - Jan 2019