Kevin Zheng

Experience

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  NASA Jet Propulsion Laboratory

  Jun 2018 - Jul 2018

  Intern

  • Programmed bot-application that automated initiation of daily tasks and queries for information from a database that increased efficiency for end users• Collaborated with department members to develop a new-user interface for database to make data querying easier and faster to accomplish • Researched the applications and developments of bots for potential use in future projects within the Science and Data Systems department and for the SMAP project

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  Walmart

  Sept 2019 - Sept 2020

  Sales Associate
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  Best Buy

  Oct 2020 - Jan 2021

  Geek Squad Consultation Agent

  • Worked with clients to diagnose and identify their hardware related issues and maintained continual communication with them about the progress of their repairs.• Troubleshot hardware and software issues on client devices and worked with service providers to facilitate repairs.• Worked with clients to diagnose and identify their hardware related issues and maintained continual communication with them about the progress of their repairs.• Prepared and updated detailed records of all client-service records in both electronic and physical format. Recorded descriptions of any hardware issues, repair activities, and customer interactions.• Maintained updated knowledge of customer products and services to better provide customer support and service solutions. Show less

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  California State Polytechnic University-Pomona

  Nov 2020 - Dec 2022

  Instructional Technology Assistant

  • Assists faculty and students in diagnosing, analyzing, and solving their software and hardware related issues in efficient manners to minimize phone queue times in Cisco Jabber. • Performs administrative duties such as creating online course shells, assigning user privileges, and managing quota limits in the Blackboard and Canvas learning management systems. • Maintains detailed records of every call in ServiceNow ticket system which includes descriptions of the issue, remedial actions taken, and follow-up responses to client. • Commended in employee evaluation for initiative and quantity of work performed in handling and resolving IT service tickets. Show less

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  Amazon Web Services (AWS)

  Jun 2022 - Aug 2022

  Cloud Support Associate

  • Worked with the AWS Console and CLI to operate and manage services like Lambda, API Gateway, EC2, S3, VPC, etc.• Troubleshooted various problems with this AWS related to networking, configuration policies, and resource permissions.• Designed cloud architecture with best practices such as reliability, availability and cost optimization in mind.• Shadowed support engineers in live support cases to learn how to apply the troubleshooting methodology and work with customers in real-time. Show less

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  Amazon Web Services (AWS)

  Mar 2023 - now

  • Associate Solutions Architect

    Nov 2024 - now

  • Cloud Support Engineer (Security)

    Dec 2023 - Nov 2024

  • Cloud Support Associate (Security)

    Mar 2023 - Dec 2023