Narinder Kumar

Experience

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  SATYAM Computer Services Pvt. Ltd,

  Jan 2008 - Oct 2009

  Database Module

  Database Module responsible for providing architectural design for the database problem statements. Provide presentation to teams on blue prints, standards and other POC work. Provide analysis, short term and long-term action plan to resolve high severity issues. Validate server deliveries, script changes and technical documents. Experience in handling team of skilled/experienced database resources.

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  PlanetEdu Pvt Ltd.

  Jan 2008 - Jan 2009

  Sr. Software Engineer

  Worked on Project for IELTS and candidate services as as software developer

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  ACCENTURE Service Pvt. Ltd

  Oct 2009 - May 2010

  Data Management Team Lead

  Team Lead responsible for providing architectural design for the database problem statements. Provide presentation to teams on blue prints, standards and other POC work. Provide analysis, short term and long-term action plan to resolve high severity issues. Validate server deliveries, script changes and technical documents. Experience in handling team of skilled/experienced database resources

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  Wipro Tech

  Jun 2010 - Apr 2012

  Technical Team Lead

  Technical Team Lead responsible for providing architectural design for the database problem statements. Provide presentation to teams on blue prints, standards and other POC work. Provide analysis, short term and long-term action plan to resolve high severity issues. Validate server deliveries, script changes and technical documents. Experience in handling team of skilled/experienced database resources.

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  IBM India Private Limited

  Apr 2012 - Oct 2021

  Delivery Operation Manager

  The infrastructureDelivery Operations Manager is responsible for providing the strategic direction for the infrastructure function. Experience in supporting critical business function in finance as well as various functional domains and have strong understanding of Infrastructure Delivery Management, Project Management, People Management, Operations Support while handling technical streams for Global client ensuring high quality deliverable within defined service levels across the organization. Together with the infrastructure lead, systems admin engineer and third-party service provides I have provided a reliable a highly available server.Managing teams in a Multiple Account environment for high severity production break downs, monitor service impact and SLA, track technical resolution and RCA(Root Cause Analysis) and be the point of escalations in the Client facing role. Have been managing the entire database (SQL Server, Oracle & DB2),Middleware and Midrange service; the responsibilities include cross team engagements, stakeholders/customers management at all levels (technical & non-technical) to ensure actual requirements are met within the defined SLA, managing the triage around assigned support incidents ensuring the defect resolution does not impact on agreed deliverable and also the root cause analysis is documented in a 5 Why’s retrospective manner for the Problem Records. Providing timely and accurate reporting of assigned work status as required, reporting risk and issues. Handling activities in support of the business which can reasonably be expected to fail within the capabilities of the resources. Show less

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  Kyndryl India

  Oct 2021 - now

  Sr. Delivery Operations Manager

  The infrastructure Sr. Delivery Operations Manager is responsible for providing the strategic direction for the infrastructure function. Experience in supporting critical business function in finance as well as various functional domains and have strong understanding of Infrastructure Delivery Management, Project Management, People Management, Operations Support while handling technical streams for Global client ensuring high quality deliverable within defined service levels across the organization. Together with the infrastructure lead, systems admin engineer and third-party service provides I have provided a reliable a highly available serverManaging teams in a Multiple Account environment for high severity production break downs, monitor service impact and SLA, track technical resolution and RCA(Root Cause Analysis) and be the point of escalations in the Client facing role. Have been managing the entire database (SQL Server, Oracle & DB2),Middleware and Midrange service; the responsibilities include cross team engagements, stakeholders/customers management at all levels (technical & non-technical) to ensure actual requirements are met within the defined SLA to save 2.2 Million AU $ , managing the triage around assigned support incidents ensuring the defect resolution does not impact on agreed deliverable and also the root cause analysis is documented in a 5 Why’s retrospective manner for the Problem Records. Providing timely and accurate reporting of assigned work status as required, reporting risk and issues. Handling activities in support of the business which can reasonably be expected to fail within the capabilities of the resources Show less