Narelle Davis

Experience

• 

  Learning Seat by Litmos

  Sept 2013 - now

  Implementation Manager
• 

  Litmos ANZ

  Sept 2013 - now

  Implementation Manager

  Manage the migration of existing Learning Seat clients to the new Learning Seat Learning Management System platform.Manage the implementation of new Learning Seat clients to the Learning Seat Learning Management System platform.Create/Manage Change Request forms to track chargeable work outside the scope of an implementation/migration projectsCreate and maintain accurate documentation for Implementation and Migration Projects for BAU supportManage multiple clients and projects/tasks simultaneously. Effectively manage and maintain the client experience during the implementation/migration project. This includes being responsible for managing client expectations, and ensuring customer satisfaction through follow-up, client responsiveness, and thorough communication. Maintain a high level of product knowledge, and latest features / functionality to enable you to engage with the clientProject Management tracking through Workfront, keeping projects up to date and adjusting timelines as required. Must have the ability to move project schedules to closure. Advise Sales team on feasibility of client requirements, for both prospective and existing clientsAct as an SME so you can advise clients on the best approach to configure the LMS to best meet their business needs.Assist Sales team with presale client engagements and if required scope the client requirements for the project. This includes assessing/evaluating client needs for initial scope of project, determine project plan, and schedule agenda with curriculum for training. Client training, whether face-face or via electronic means for individual implementations and migrationsAssist in creating processes and procedures that will streamline the training and implementation processes, and aim to continually enhance the client experience. This will include documentation required for internal/external clients. Collaborate with Product Manager in ensuring resources and collateral are up to date. Show less

• 

  Litmos

  Sept 2013 - now

  • Professional Services Consultant

    Jan 2025 - now

  • Customer Enablement Manager/Mentor

    Sept 2013 - now

  • Solutions Consultant/Mentor

    Sept 2013 - now

  • Solutions Consultant

    Sept 2013 - now