Annabelle Odafe

Experience

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  Zapphaire Events

  Jan 2016 - Jan 2019

  Project Coordinator

  Drove operational excellence, process optimisation, and project management within an Agile Scrum environment, identifying areas for improvement, implementing change initiatives, and ensuring efficient project execution. Utilised Figma to create and maintain project documentation, centralising project assets and documentation and increasing accessibility to team members and stakeholders. • Coordinated event logistics, timelines, and schedules to ensure all aspects of the event were organised and executed smoothly, liaising with vendors to negotiate contracts and ensure delivery aligned with requirements.• Evaluated business processes to identify redundancies, implementing financial controls for budget preparation, expense tracking, and cost management to ensure the event stays within budgetary constraints.• Collaborated with cross-functional teams to identify process inefficiencies, bottlenecks, and areas for improvement, applying Kanban methodology to limit WIP and prioritise tasks based on capacity and demand.• Integrated Figma with Jira to streamline workflow management and task tracking, synchronising design tasks, assigning responsibilities, and tracking progress, achieving a 10% increase in Earned Value. Show less

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  ISHI VENTURES

  Jan 2019 - Jan 2022

  Operations/Business Manager

  Harnessed practical strategic research and project planning methodologies to tailor marketing campaigns, leveraging insights into consumer behavior and market trends. Implemented the firm's CRM software, ensuring seamless management of customer relationships and effective tracking of sales metrics.• Boosted operational efficiency by 20% through streamlining supply chain processes, reducing lead times, and optimizing inventory management.• Executed effective communication strategies by implementing CRM systems, resolving issues promptly and personalising shopping experiences, enhancing customer satisfaction by 15%.• Negotiated favorable contracts with vendors, implemented cost-saving measures, and optimised resource allocation, slashing operating costs by 10%.• Analysed customer behavior data, refined website navigation, and implemented targeted marketing campaigns, increased sales conversion rates by 15%. Show less

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  Kaykay Brand Ltd

  Jan 2022 - Jan 2023

  Event Project Manager

  Executed the planning and execution of events from conception through to completion. Training junior team members on adherence to operational processes, pulling together event logistics and production by working with internal departments and external suppliers, managing the budget and ensuring events are delivered on time.• Established clear communication channels and created detailed project plans with regular updates and progress reports, managing client feedback and resolving issues promptly to deliver successful events that align with their vision. • Led project initiatives and ensured the highest quality standards were upheld throughout the project’s life cycle, developing the scope and objectives and establishing clear roles for team members.• Leveraged MS Project to set, communicate, and drive timelines and priorities within each project, establishing change control procedures and prioritising tasks to stay within defined project boundaries. • Executed an organisation-wide Agile methodology adoption to support teams in effectively planning, executing, and monitoring progress in iterative development cycles, fostering a 20% surge in project velocity. Show less

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  FairMoney

  Jan 2022 - Apr 2024

  Business Analyst

  Provide exceptional customer service by actively listening to customer inquiries, resolving issues promptly and accurately, providing personalised assistance based on customer data insights, utilising communication channels effectively, and continuously gathering feedback to improve service quality and enhance the overall customer experience.• Collect and analyse customer data, conduct market research, segment customers, and map customer journeys, providing strategic guidance to drive revenue, enhance customer satisfaction, and inform business decisions. • Leverage historical research and insights to build effective customer categorisations, facilitating data-driven campaign strategies to maintain a competitive edge in the marketplace, producing a 16% market share growth rate. • Advocate for the adoption of new technologies, trends, and procedures, aligning and integrating them with legacy systems and business capabilities to foster a culture of innovation and instigating a 10% ROI gain.• Manage high call volumes by prioritising calls, utilising call queuing systems, scripts, and templates, providing follow-up information, and monitoring call data to improve efficiency and enhance the customer experience. Show less

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  RKY Digital Solutions

  Jan 2024 - now

  Project Manager

  Collaborate closely with key stakeholders to design, develop and roll out innovative technology solutions that address urgent business needs, ensuring the value of the change is communicated across project teams to reduce workflow friction. Coordinated the transition from legacy systems to data-driven, strategically aligned protocols. • Implement Agile methodologies and monitor scrum sprints in Jira and Basecamp, streamlining task allocation and progress tracking and enhancing project efficiency by 15%.• Conduct comprehensive gap analysis, requirements gathering, and documentation in BRDs, ensuring alignment with project goals and improving stakeholder satisfaction.• Liaise with cross-functional teams in developing meticulous wireframes and mockups, facilitating a better understanding of user requirements and improving the product quality.• Coordinate thorough UAT and functional testing that ensure products meet user expectations and functional requirements, reducing post-launch issues by 10%.• Optimise project forecasting accuracy by 20% through diligent PMO report writing and presentation using MS Excel and PowerPoint, providing actionable insights for stakeholders and management. Show less