Faizal Reza Abdul Fatah - CBCP

Experience

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  Southern Bank Berhad

  Apr 2003 - Jun 2005

  Operations Officer

  Operations Officer & Chief Cashier at Southern Bank Berhad, Wisma Genting Branch. Running daily banking operations such as- CA/SA Operations- Safe Deposit Box- Cash Operations- RemittancesOperations Officer at KL Clearing Centre- Running daily operations of Southern Bank SPICK Cheque Clearing which was centralised at Wisma Idris, Jalan Sultan Ismail.

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  Kuwait Finance House Malaysia Berhad

  Jun 2005 - Mar 2016

  Achievement- Being part of a 3 man team that successfully sets up the bank's SPICK Cheque Clearing and eSPICK CTCS Cheque Clearing Operations whilst ensuring compliance to Bank Negara Malaysia Operational Rules and Guidelines.- Head of KFHMB Cheque Collection & Clearing Unit. Running the bank's SPICK & eSPICK CTCS Cheque Clearing Operations.- Acting Head of KFHMB Payments & Remittance Unit. Running the bank's remittances and payment operations both local and foreign transactions. Show less

  • Business Continuity & Disaster Recovery Coordinator

    Sept 2009 - Mar 2016

  • Head, Collection & Clearing

    Jun 2005 - Sept 2009
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  Agrobank, Malaysia

  Mar 2016 - Sept 2017

  1. Project Manager of PayNet Direct Debit System implementation in Agrobank.2. Member of PayNet Taskfoce on IBG Compliance to FEA Regulations on behalf of Agrobank.3. Member of RENTAS RUGC on behalf of Agrobank.4. Managing/Leading the RENTAS Bank Gateway system enhancement project.5. Managing/Leading the support of Agrobank's payment operations (RENTAS, SWIFT, Western Union, Bulk Payment, Treasury Funding Operations, Bills Payment) Managing business continuity requirements for the Bank which includes risk assessment, business impact analysis, continuity and recovery exercise, crisis management as well as reporting to senior management on BCM matters.

  • Head, Supporting & Development, Payments Department

    Jun 2017 - Sept 2017

  • Section Head, Business Continuity Management

    Mar 2016 - Jun 2017
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  SME Bank Malaysia

  Oct 2017 - Jul 2020

  Head, Business Continuity Management

  Leading the Business Continuity Management (BCM) team of the Bank in managing the Bank's BCM program according to established methodologies, framework and approved strategies based on regulatory requirements and international standards and best practices i.e. ISO 22301 & ISO 22313. Implementation and execution of the Bank's BCM Program are also embedded with the BCM Professional Practices from DRI Institute. Tasks includes managing and coordinating Business Continuity Plan and Disaster Recovery Plan exercises, Bank-wide Crisis Simulation Exercise (Crisis Management, Incident Response and Crisis Communication).Have been and presently involve/d in the Bank's strategic and digital initiatives/projects.ACHIEVEMENT1. Appointed as a Primary Working Group Member of PayNet’s Business Continuity Management Working Group Committee for SME Bank.2. Appointed as the Alternate Representative in Bank Negara Malaysia’s Crisis Preparedness Industry Working Group for SME Bank. 3. Appointed as an Employer Representative of SME Bank’s Health, Safety and Environment (HSE) Committee for 2019/2020.4. Involved as an Internal Assessor for Assessment Centre (2018/2019) in the SME Bank Graduate Trainee Program Batch 7.5. Provide awareness talk and training on Business Continuity Management and Risk Management to all employees of SME Bank e.g. during Human Capital’s Regional Engagement & Awareness Day, Corporate Onboarding Program, SME Bank Graduate Trainee Program etc. as a Speaker and Trainer.7. Developed the Bank’s Business Continuity Management (BCM) Mobile Application which was successfully launched on 5 June 2019.8. Setting-up of the Bank’s in-house alternate business recovery hot-site in Shah Alam which was successfully completed in April 2019.9. Successful implementation and operation of a 24/7 Business Continuity Management Hotline for incident reporting. The Hotline is managed by Business Continuity Management Unit. Show less

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  Bank Islam Malaysia Berhad

  Jul 2020 - Mar 2021

  Head, Business Continuity Management

  Leading a team of BCM Bank-wide Coordinators in managing and coordinating Bank-wide BCM program in ensuring effective operational resilience of critical business functions and systems. The Bank's comprehensive BCM program are embedded with the standards and requirements of Bank Negara Malaysia as well as international and industry best practices such as ISO 22301 & ISO 22313.

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  Standard Chartered Global Business Services (GBS) Malaysia Sdn Bhd

  Apr 2021 - now

  Senior Crisis Manager - Crisis Management Support Team

  Responsible in maintaining and implementing an effective crisis management program for the Crisis Management Group across the T&I domain consisting of response plans for technological crisis scenarios. Develop crisis exercise plan and ensure annual execution of Crisis Simulation Exercise for crisis groups to identify gaps and opportunity for improvement to the crisis management plan. Coordinate invocation and action plans of Crisis Management Group with key stakeholders in responding to technological crisis situations, mitigating impacts to business and reputation. Show less