Paul Potts

Experience

• 

  Health Care Policy & Financing

  Dec 2006 - Jun 2009

  Project Management Office Team Lead

  Coordinated and tracked Department projects for CBMS. Worked with HCPF Policy staff to ensure that the projects were completed on schedule and implemented correctly. Coordinated CBMS cost estimates for Fiscal Notes from Legislation.

• 

  Governor's Office of Information Technology

  Jun 2009 - now

  Manage a team of Business Analysts. The team uses Waterfall and Agile SDLC methodologies for writing and implementing CBMS projects ranging in size from $15K - $1.5M. Approximately 190 projects scheduled for implementation in 2016. Managed a team of four Help Desk analysts in resolving CBMS trouble tickets. There were an average of 100 new tickets a day handled by this team. Coordinated emergency requests for Medical Assistance clients. Reported on Help Desk metrics and trends/issues. Performed post-build resolution of issues. Led a team of 4 business analysts in writing Waterfall documentation for Health Care Policy and Financing (HCPF) changes to CBMS.

  • CBMS Business Analyst Manager

    Nov 2012 - now

  • CBMS Business Analyst

    Dec 2011 - Nov 2012

  • CBMS Help Desk Tier III Manager

    Oct 2009 - Nov 2011

  • Business Analyst Lead

    Jun 2009 - Sept 2009