Roberto Reyes

Experience

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  Best Buy

  Nov 2018 - May 2022

  Sales Advisor / Geek Squad

  • Provided outstanding customer service in English and Spanish, ensuring a positive and personalized experience for every customer.• Utilized my sales skills to drive revenue by promoting and selling a wide range of consumer goods, accessories, services, and innovative solutions which at the end I made over a million dollars in revenue.• Collaborated with the Geek Squad team by assisting with customer check-ins using a ticket system, conducting functionality checks, and ensuring returned merchandise meets quality assurance standards before being resold.• Maintained a high level of professionalism in all customer interactions, providing solutions and resolving any issues promptly and efficiently.• Stayed up-to-date with the latest technology trends, product knowledge, and industry developments to better serve customers. Show less

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  Walmart

  Apr 2022 - now

  Online Order Filling Team Associate

  • Coordinated and oversaw the online pick-up and delivery operations, ensuring smooth and efficient processes.• Upheld a high standard of customer service and maintained effective communication with customers, addressing inquiries and providing updates on delivery status.• Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience.