Ben Andrews

Experience

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  Daemar Inc.

  Jan 2008 - Jan 2010

  Warehouse Manager and Sales Consultant

  Shipping and receiving, managed all daily logistics, communication between delivery and hourly employees. Managed appointment scheduling and customer billing.

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  Gutenberg's Letterpress

  Jun 2010 - Jun 2011

  Warehouse Manager

  Logistical Manager for all printing service needs, managed all shipping and receiving, managed daily log, hourly team members and attended ongoing training for advancement.

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  Longhorn Steakhouse

  Jun 2010 - Jan 2020

  Continuous oversight and development of hourly staff, service management and scheduling. Maintain accurate logs of inventory, weekly ordering, invoicing, purchasing, executive reporting, daily analysis of productivity, guest counts and managing staff hours/overtime. Primary focus is guest recovery solutions, ongoing training, monthly staff meetings, quarterly goals, team member development and Annual manager conferences and training. Daily execution of development of hourly staff, able to multitask while using critical thinking, problem solving and time management. Show less Sales, computer interaction, running side work and payment processing; constant guest referrals and section requests. Trainer and lead Bartender was quickly promoted to Management and went through the rigorous Manager in Training Process (MIT). This consisted of an 8-week training focused on the heart of the house and diversifying the workforce among each position. Ongoing testing on policies, procedures and attended Darden’s state of the art Restaurant Support Center (RSC) facility in Orlando, FL for enhanced manager training. Show less

  • Service Manager

    Jul 2011 - Jan 2020

  • Server/Trainer

    Jun 2010 - Jun 2011
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  CarMax Auto Finance

  Jan 2020 - May 2022

  Promoted to the Manager of the Insurance Team and Call Center, Responsibilities include managing 12 Associates while monitoring total and partial loss claims call center on over 200 calls per day. Actively monitoring phone call levels, associate interaction with customers, and maintaining a team balanced hybrid work style. Executed monthly complaint reviews with Senior Directors and with Legal Teams. Conducted monthly huddles with associates for team building and development. Handles all ancillary products cancellation and restatements (GAP/Extended Service Plans). Partnered with multiple departments to create Job Aids for associates Helped spearhead the launch of a new company platform called Alfa in October 2021. Continue to build relationships with external vendors. Show less Responsibilities include, Managing 15 associates, Handled all logistics for mail/freight between 2 locations with major carriers. Organized the elimination of sensitive documents. Maintained all office supplies including ordering, stocking, equipment request. Managed all record keeping, including contracts, deals and ancillary products. Organized and sorted all titles for the Titles Department. Extensive employee engagement to include interviewing associates, training, file reviews, individual department plans growth opportunities, team promotions and meetings, weekly huddles and offsite team building. Also, assisted with Job Aids and creating strong relationships with our 3rd party Vendors. Show less

  • Manager of Insurance Team

    Oct 2020 - May 2022

  • Manager of Administrating Services

    Jan 2020 - Oct 2020
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  E*TRADE from Morgan Stanley

  Aug 2022 - Sept 2023

  Customer Service Representative

  Responsibilities include, securities Industry Training Modules, verification, assist with customer service transactions, website navigation, trading platforms and mobile app. Set up accounts such as: Brokerage/retirement, IRA, Roth, custodial, and commercial. Assist with contributions, distributions, tax forms, account transfers and restrictions. Resolve account issues, account access and resets. Continuous training and development, Ecademy training and completed the SIE exam. Excellent customer ratings, Show less

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  State Farm

  Sept 2023 - now

  Insurance and Life Agent

  Responsibilities include daily in/outbound phone calls, text messages, email inquiries, mailings, sales leads, customer interaction for bill pay, underwriting and other various departmental request. Including Customer Quotes (Auto, Boat, Home, Business, Rental, & Life), setting up payments, reconciling payments, Policy Reviews and Needs assessments. Sales, Service and Continuous training, Customer retention and engagements. Monthly training and development - required 24 hours every 24 months.