Darcy Doyle

Experience

• 

  South County Hospital- Wound Care Center

  Oct 2006 - Nov 2008

  RN
• 

  Diversified Clinical Services

  Nov 2008 - Jan 2013

  Responsible for revenue growth through aggressive service line marketing, patient and clinician education, exceptional quality and service, and revenue cycle management. Doubled visit volumes within 6 months of transition; qualified for President's Club for exceeding EBIDTA by 25% in 2012. Responsible for revenue growth through aggressive service line marketing, patient and clinician education, exceptional quality and service, and revenue cycle management. Received Center of Distinction Award, recognizing achievement of excellence in quality and patient satisfaction for two consecutive years.

  • Program Director, Wound Care

    Feb 2011 - Jan 2013

  • Program Director, Wound Care

    Nov 2008 - Feb 2011
• 

  Southcoast Health

  Jan 2013 - Jun 2019

  Director, Chief Experience Officer

  Responsible for driving patient/family experience and brand loyalty for the region’s largest integrated healthcare system, achieving Newsweek's Top Hospital distinction. Managed all facets of survey implementation for 275 care settings, transitioning system to Net Promoter score as standard measure of consumer loyalty, developed and directed process for meeting consumer demand for transparency, designed and led "best in class" grievance management process.

• 

  CVS Health

  Jun 2020 - now

  Account Manager, Healthcare Coalition

  Responsible for maintaining positive client relationships through day-to-day management of account operations. Healthcare coalition book of business exceeds 90 million dollars in annual revenue. 100% client retention first year, among book of business on high alert list due to historic dissatisfaction.

• 

  Keller Williams Realty, Inc.

  Aug 2020 - now

  Licensed Realtor at Keller Williams
• 

  CVS Health Inc

  May 2022 - now

  Account Executive