Ann-Kathrin Seit

Experience

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  DHL Global Forwarding

  Oct 2006 - Mar 2017

  Responsible for:o Led work streams in countries (2014 NZ and AU, 2015 CA). o Improved internal and external customer satisfaction via applying quality improvement tools.o Project Management of Chicago Warehouse Improvement project and Caterpillar Ocean and Air projects. • Owned key responsibility for project activities/milestones leading to project goals.• Assessed staffing and recommend changes as pertinent. • Prepared, led and followed up in regards to steering committee and weekly team calls.• Managed team’s performance of tasks and ensured team delivered project.• Aligned internal and external customer projects and needs.o Led Quality Improvement projects for our internal and external top 100 customers. o Change management in the Americas. Show less Responsible for o Led First Choice projects for our internal and external top 100 customers. o Worked with the global team (based in Europe, Australia &Americas) on the development of various (financial) reporting tools &databases. o Indentified, cultivated and maintained key relationships on behalf of the Global Customs Head.o Planned/organized monthly and annual employee events up to 500 employees (i.e. Manager Conferences, Breast Cancer walk, Team events) and ensured via tight time. Show less Responsible for: October to December 2006: Delivery Department, Salach, GermanyApril - June 2007: Distribution Department, Waiblingen, Germany September - December 2007: HR Management, Bonn, GermanyApril - June 2008: Marketing and Pricing Brampton, ON, Canada September 2008: Stationary Processing and HR Management, Speyer, Germany January - March 2009: Customs, Bonn and Speyer, GermanyJune - August 2009: Customs Brokerage, Southfield, MI, USA Show less

  • Manager, Global Customs Control Tower; Customs Certified Specialist (CCS)

    Mar 2016 - Mar 2017

  • Commercial Controller Americas; Customs Certified Specialist (CCS)

    Jun 2015 - Feb 2016

  • Project Manager & Performance Improvement First Choice Specialist, US

    Jun 2013 - May 2015

  • First Choice Six Sigma Advisor & Executive Assistant of Carol Sheldon, Global Customs Head

    Oct 2009 - May 2013

  • University of Cooperative Education Karlsruhe/Germany Intern DP DHL

    Oct 2006 - Sept 2009
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  DHL Global Forwarding

  Apr 2017 - now

  Continuous Improvement and Process Compliance Manager

  o Leading Performance Management Improvement projectso Delivering Six Sigma Green and Black Belt training to the workforce as well as training staff in the requirements of the Q&E system, ISO standards, RACA/MPI and quality procedures.o Monitoring and analyzing adherence to business processes, quality and environmental standards throughout organization, identifying process defects and areas for improvemento Introducing and monitoring the usage of problem solving tools and Gemba walkso Ensuring consistent adherence to process, quality (e.g. ISO) and First Choice, RACA, MPI and Environmental standardso Engaging in process and quality audits and driving ISO related taskso Managing the Quality Management System reportingo Managing external statutory compliance audits, customer and vendor audits as well as internal audits. - Managing customer and vendor audits- Managing and training Internal Auditor Team Show less