Eric Lemond

Experience

• 

  Encoda Systems

  Jan 1995 - Jan 1998

  Broadcast Consultant

  Leading up to acquisition of company, consulted to upper management of 40+ radio, tv & cable stations on technology, inventory management & revenue maximization. Average engagement resulted in over 10% increase in revenue through reduction in missed ads or ability to increase rates for overbooked day parts.

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  IpArchive

  Jan 1999 - Jan 2001

  Business Development

  As company was pivoting (before it was in vogue) in search of product / market fit, found new opportunities for a packet sniffing start-up with ability to quickly identify a song being transferred on an IP network.

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  FastIdeas

  Jan 1999 - Jan 2001

  Business Development

  An on the job education in validating business ideas and making them real. For an incubator of venture funded Internet start-ups, reviewed & recommended investment opportunities. At the same time, helped portfolio companies with marketing and research.

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  NeoCore

  Jan 2001 - Jan 2002

  Business Development

  Responsible for marketing budget and identification of attractive market segments for an XML database start-up.

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  Qwest

  Jan 2002 - Jan 2005

  Pricing Manager

  In a hyper-competitive market, negotiated multi-million dollar telecom B2B deals. Through asking probing questions to understand customer needs and creative packaging became a team leader in terms of close percentage and number of deals worked at over 40 per month. Also, set & managed pricing for new technologies like VoIP and MPLS.

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  Gogo

  Mar 2005 - Jun 2011

  Developed the requirements for Gogo Inflight Internet. Ensured successful market launch through a focus on the customer experience and usability. Resulted in the fastest adopted in-cabin technology ever - now 1,200 planes and counting. Built a high-performing product management team that delivers solutions in the disciplines of Internet, wireless networking & aviation. The end result was a service launch that received a reception similar to the iPhone, a rave review from Walt Mossberg and best in class customer satisfaction ratings. Show less In just over a year reporting to the CEO, I co-wrote the business plan and investor pitch for what would ultimately become Gogo, the market leader in inflight Internet valued at $2 billion. This took perseverance and at times delusional stubbornness to continue honing our pitch through multiple investor rejections and a conventional wisdom that there was no way we would win against Verizon. The result of our efforts was roughly $100 million in funding and winning the FCC spectrum action for $31 million. Show less

  • VP, Product & Platform Management

    Mar 2010 - Jun 2011

  • Director Product & Platform Management

    Sept 2006 - Mar 2010

  • Strategy & Business Development Mgr

    Mar 2005 - Sept 2006
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  Gogo Business Aviation

  Jun 2011 - Jan 2017

  Built Product Management team from 1 to 9 employees to break development logjam and deliver Gogo Text & Talk cellular roaming, Gogo Vision streaming movies, Gogo Cloud aircraft content delivery network, ATG 2000 Internet system for smaller aircraft, UCS 5000 smart router, ST 4300 safety services Iridium platform and my.GogoAir customer & dealer portal. This wave of innovation was viewed by the industry media as "game changing". So many successful new products (as measured by customer adoption) were accomplished by leading the transition to an Agile development methodology and more of a Minimum Viable Product mindset which is unique in our market. Show less

  • VP, Strategic Innovation

    Aug 2014 - Jan 2017

  • VP, Product Management & Pricing

    Jun 2011 - Aug 2014
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  Gogo

  Jan 2017 - Sept 2021

  Country Manager, Australia

  Negotiated and closed the initial multi-year contract to provide inflight Internet service to Virgin Australia's guests. Solved regulatory, legal, technical and business challenges as they arose, ultimately increasing the value of the deal by 5-10x.

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  Traveling CO & NZ

  Sept 2021 - now

  On Sabbatical