Mia Rocha

Experience

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  County of San Mateo

  Jan 2009 - Jan 2009

  Child Support Technician

  • Conducted Intake interviews for Spanish speaking families and completed child support State mandated forms • Assisted families in completing documentation requested by Medicare, Medi-Cal, Worker's Comp, Children's Health Program (CCS, GHPP, Healthy Families) • Researched and assembled information from a variety of database sources for case processing • Updated financial information, and ran daily reports that prioritized cases in order to meet deadlines

• 

  JDH Garden Services Inc.

  Jul 2010 - Dec 2012

  Account and Office Manager

  •Managed service accounts and contracts, coordinated daily project activities including work schedule assignments to staff, monitored project activity•Experience working with subcontractors and vendors•Managed high-profile client accounts and identified opportunities for further revenue streams•Supervised office staff, payroll, performance evaluations, and coordinated health and safety programs and training•Oversaw quality assurance and conducted final work inspections to ensure compliance with internal and external project regulations•Responsible for accounts payable functions, including monthly and yearly closeouts •Managed petty cash accounts, processed bank deposits, and handled expense tracking reports •Coordinated daily quality control efforts between internal planning departments and upper management Show less

• 

  Roberts School

  Feb 2014 - Jul 2014

  Curriculum Instruction Program Manager

  • Created a classroom environment that was conducive to learning and appropriate to the maturity and interests of the students• Guided the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned• Exercised diplomacy and tact under pressure and kept private information in confidence• Effectively collaborated in a team environment

• 

  Stanford University

  Jul 2014 - now

  • Review, analyze, and interpret relevant security policies. • Incident response management of the network video recording system.• Manage the incident response process. Lifecycle: Preparation, Detection, Analysis, Containment, and Post-incident cleanup•Respond to threats, triage incidents to determine severity, and mitigate a threat to prevent further damage, eradicate the threat by eliminating the root cause• Develop Security Self-Assessment Tools such as procedures and metrics for security self-assessment. Collaborate with SME to ensure effective implementation.• Provide strategic solutions for Compliance. Identify opportunities and develop strategic solutions to meet regulatory compliance across services.• Promote and advocate best practices throughout the organization. Educate stakeholders and security measures and ensure their adoption. • Respond and address compliance inquiries from third parties, and clients.• Clearly define Program Requirements considering costs, schedule, and technical performance elements.• Lead a team of experienced security professionals by planning, communicating, and ensuring proper documentation. Show less •Practice continuous improvement of customer experience by evaluating performance metrics reports, identifying areas of improvement, and implementing and monitoring improvements to ensure they meet business goals•Established clear and repeatable processes to hold offices accountable for their work and started a practice of just-in-time billing totaling over 254 new projects that followed this new practice bringing in a total of $8 million dollars•Streamlined the billing operations for the Project Management and Health Care Client Experience teams by conducting an audit of previous systems, identifying gaps, and reconciling all past due accounts•Assist project managers in coordinating, organizing and scheduling over 140 projects including monitoring work, project activity progress ensuring project deadlines are met in a timeline manner •Perform financial recurring audits, investigate discrepancies, and develop solutions and processes to ensure conformance and accuracy•Perform detailed budget analysis of financial data sets and accounts, utilizing financial reports, financial databases, and key financial information•Gather financial data to create Hospital project based fiscal year forecasting using multiple sources•Create knowledge base documents used for quality assurance and cross training of Project Managers to reduce the learning curve and accelerate their effectiveness•Complete performance evaluations for assigned staff during a special assignment for the Operator Service Center staff Show less • Support incoming, outgoing, inter-organization, and interdepartmental calls to and from the hospital• Coordinate emergency code responses; assuring the proper personnel are notified of the emergency conditions throughout the campus. • Demonstrated diplomacy, sound judgment and sensitivity to confidential data and issues• Responsible for overhead audio paging and electronic paging of individuals and groups via a wireless paging system using appropriate paging and dispatching procedures for Stanford University and for Stanford-affiliated hospitals and clinics. • Manage wireless pager systems by maintaining records of pager assignments; distributing pagers and supplies to Stanford personnel as requested; executing wireless pages as defined by emergency ‘Code’ procedures. • Demonstrate understanding of emergency codes and alarms of the hospital, the effect they have on patient care and safety, and how to respond to each.• Manage communication with Stanford University and Stanford-affiliated hospitals and clinics via voice, phone, and email methods, operate Avaya telephone system PBX operator console.• Hands-on experience with MS Windows systems and complex console operations, such as the Smart Console System which interfaces with the University registry, paging systems, hospital public. Show less

  • Access & Security Assistant Program Manager Health, Safety, & Sustainability

    Feb 2021 - now

  • Project Management Coordinator

    Nov 2015 - Feb 2021

  • Telecommunications Attendant

    Jul 2014 - Nov 2015