Sam Baird

Experience

• 

  St Mary's College Broome

  Jan 2009 - Apr 2019

  Provide front line support for users by providing a high level of technical support, training, up to date communications, troubleshooting, installing, monitoring, diagnosing and maintaining all aspects of ICT hardware, equipment, network and software. In addition, maintain all aspects of office procedures including Planning, Budget, Asset management, Guideline documents, Systems Configurations, Policies, Procedures and Records. SCOPE:To provide the service in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources to meet the companies needs and achieve optimisation of success and productivity, Show less

  • ICT

    Jan 2009 - Apr 2019

  • Previously worked as ICT Administrator

    Jan 2009 - Dec 2018

  • ICT Administrator

    Jan 2009 - Dec 2018
• 

  Fitness and Lifestyle Group

  Apr 2019 - Mar 2020

  Service Desk Analyst

  Providing Level 2 Technical support for a full range of Business Technology, including Critical Business systems (both internally and externally developed), End-user Hardware and systems (including ChromeOS, MacOS and Windows), Network Infrastructure, Mobile Devices, Voip and non Voip Telephone systems, and audio-visual equipment. Provide remote support, liaise with third parties and ensure issues are resolved with the SLA’s within the ticketing system.Ensure a positive experience for clients and escalate issues to appropriate specialists if required. Work within the organisations policies and procedures and relevant codes of conduct.Organise own work schedule and develop own capabilities of relevant technology, regulations, industry best practises and ongoing education. Plan and prioritise work to meet commitments aligned with organisational goals. Allowing for optimal efficiency and effective coordination with others, making skilful use of resources and support to deliver efficient, high quality work.Make good and timely decisions that keep the organisation moving forward.Support business processes without supervision but also work well with guidance. Versatile and collaborates well with other resources both internally and externally to understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. Show less

• 

  Etax Accountants

  Jul 2020 - now

  Senior Information Technology Specialist