Jose Grant

Experience

• 

  Spur Corporation

  Feb 2002 - Dec 2009

  Retail Manager

  Stock control, Data capturing invoices, Managing Staff –Salary, Daily Duties, Training all new Staff Daily, weekly and monthly reviews,Maintaining, Employees Project a hospitable, polite, friendly and warm attitude to all employees and customers., Display a strong “team player” approach and have patience with fellow staff members, Always maintains high standards of cleanliness, hygiene and safety according to laid down Spur specifications, Ensure sufficient clean crockery available at all times on buffet., Take accurate opening/closing stock at start and end of shift on standard stock control form, Maintain sufficient stock levels at all times., Maintain high standard of personal hygiene and be well groomed, Use preventative maintenance on all equipment., Have a strong understanding of the goals, philosophy, rules and regulations associated with Spur Steak Ranches.Create side work assignments and ensure completion with wait staff.Organize and conduct pre-shift and departmental meetings daily.Maintain all reservation systems and book to accommodate business demands.Maintain schedules, payroll and other administrative support to maintain food and beverage cost controls and inventory. Show less

• 

  CCI South Africa

  Jun 2011 - Dec 2023

  • Sales On Land Line and Broadband and Mobile Handsets and Sim’s • Customers service• Running a team of 14 agents with 8 KPI’s to manage. • Train all new learning bank agents when requiting. • As well as training agents on new products that’s been introduced.  Product training  Campaign roll out. Script roll outs.• Analyse reports and provide feedback to clients that’s base in the UK. • Communicate with senior management as well as the client like sending of End of Days.• Floor drive and support.• Coaching and development.• Buzz sessions and calibrations to Ensure customer are provided with the best experience.• Quality monitored on a daily basis. • Team motivation drive and support agents on the floor.• Daily, weekly and monthly reviews.• Monitor real time productivity.• Maintaining Employees Records• HR Reference Checks• HR Queries• Custodian of addendums and employee change documents• Reporting on all aspects of HC requirements• Facilitation of audits and the quality of information generated• Attendance Register• Evaluating risks• Analysing operations and confirming information• Reviewing compliance• Execute a proactive and risk-based approach enabling the ability to anticipate possible future concerns and opportunities as well as identifying current issues• Identify key activities and relevant risk factors and assess their significance Show less

  • Environment, Health and Safety Officer

    Aug 2021 - Dec 2023

  • Senior Team Leader

    Jun 2011 - Oct 2022