David Chamberlain

Experience

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  Tribal Group

  Aug 2005 - Feb 2017

  Pre-Sales lead for market leading Student System Software SITS:Vision with primary focus on growth of international markets and management of pre-sales team. During this time I have been the lead pre-sales person on contract wins for 2 large research-based Universities in Canada, a new market for Tribalgroup, as well as being involved in new contract wins in other new markets including South Africa and Australasia. This involved coordination of multiple demonstration days, and multiple large scale proof-of-concept evaluations.Responsibilitieso Present software solutions to potential clients with regular on-site visits and webinars for High Education software suite encompassing Student Information System , CRM and Reporting/Analyticso Management of Pre-Sales Consultantso Direct involvement with product direction and development reviewso Primary technical support and knowledge-base for sales teamo Configuration of software to highlight key benefits and demonstrate scenarios devised by clientso Direct & Participate in Sales Campaign activitieso Keep sales team up to date with product roadmaps and regular product dissemination sessions.o Complete tender documentation and support bid writing RFI/RFP, prepare product overviews, case studies and other sales support documentation.o Build and maintain a high level of educational and commercial credibility by keeping up-to-date with the latest developments in educational policy and market influences. Show less Implementation consultant specialising in the delivery of student finance and web portal solutions within large scale Student Information implementation projects. During this time I played a key role in multiple successful implementations within the UK, Europe and Australasia which involved requirements gathering, solution design and product configuration.Responsibilitieso Lead finance implementation work strand within large scale projectso Use working knowledge of accountancy practices and software technology in order to consult, design and deliver solutions for Higher Education Institutionso Set and manage expectations of software implementation timescaleso Coordinate and lead requirement gathering sessions and workshops within implementation projects o Assess opportunities and changes within the Higher Education sector and use insight to influence enhancements and changes within the SITS:Vision product.o Provide feedback to product development and write specifications for software developmentso Technical software configuration both on-site and remoteo Gathering of user requirements through workshops and user group meetings. o Translation of user requirements to software driven solutions Show less Front-line support for the mysits helpdesk used by SITS:Vision customers to log software related issues and queries.Configuration of SITS:Vision software at customer sites.Preparation of technical and user support manualsTesting of new developments and adjustments to softwareCommunicator and liaison between the development team and customers, as well as internal parties such as the sales & marketing team.Presenting functionality at sales demos for both new and existing clients and the SITS:Vision annual conference.Writing functional specifications for new software developments using the specialist SITS:Vision knowledge obtained within the support role. Show less

  • Professional Services Team Lead

    Sept 2015 - Feb 2017

  • Pre-Sales Consultant

    Oct 2011 - Mar 2016

  • Professional Services Consultant

    Nov 2008 - Oct 2011

  • Support Analyst

    Aug 2005 - Nov 2008
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  Ellucian

  Feb 2017 - Oct 2017

  Functional Consultant

  Functional Consultant specialising in Ellucian CRM Recruit product based on MS Dynamics. Responsible for requirements gathering and analysis, solution design and implementation.

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  DCHE Solutions

  Oct 2017 - Sept 2021

  Student Systems and CRM Consultant & Developer

  Working with Higher Education Institutions to deliver solutions for student information, finance and CRM systems.During this time I worked with the University of Hull and Central European University as a contract SITS developer and Business on full student lifecycle implementations. I also worked as a consultant at STU3 on multiple SITS projects including University of Warwick, University of Arts London and University of East London.

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  Stu3 Limited

  Sept 2021 - now

  Lead Consultant & Solution Architect