John Petu

Experience

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  Sawubona Advisory Services

  Aug 2015 - Dec 2015

  Business Analyst

  Research and advice businesses on how to be successful in today's fast paced and changing economy. Creating business plans and business strategies.Develop implementation roadmap to turnaround struggling businesses

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  Guaranty Trust

  Dec 2015 - Jul 2018

  Business Analyst

  • Conducted in-depth research and analysis, resulting in the identification and recommendation of cutting-edge solutions. Collaborated closely with solution architects and QA team, leading to increase in project efficiency.• Designed and implemented a customized end-user training program for an e-commerce platform, leading to a 25% reduction in user errors and increased operational efficiency.• Led requirements gathering sessions with key stakeholders, translating stakeholder requirements into functional specifications, that led to a 22% reduction in turnaround time through thorough understanding of stakeholder expectations. Show less

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  Millennium 1 Solutions

  Apr 2020 - Oct 2020

  Customer Experience Analyst

  • Analyzed stakeholder needs and recommended appropriate solutions to bridge process gaps, leading to increased efficiency.• Demonstrated an exceptional eye for detail by accurately completing documentation, contributing to a 90% reduction in errors and misunderstandings.• Acted as a subject matter expert and support team member, proactively tracking customer issues to reduce average resolution time and elevate customer satisfaction by 10%.

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  TD

  Oct 2020 - Feb 2023

  • Cultivated strong and lasting relationship with both internal teams and clients, resulting in a 50% improvement in client retention rates. • Conducted effective elicitation to identify and document clear and concise business requirements, supporting process improvements on the bank's proprietary system and ensured success by validating those requirements align with the bank’s objectives. • Introduced user stories with proper acceptance criteria and story points, enabling stakeholders to make informed decisions and reducing development cycle time by 20%.• Led the creation and execution of business cases for 4 high-impact projects, resulting in a 13% increase in project approval rate compared to the company average. Show less

  • Investment Representative/Business Analyst

    Mar 2022 - Feb 2023

  • Customer Experience Analyst

    Oct 2020 - Mar 2022
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  Expertedge Consulting Group (ECG)

  Feb 2023 - now

  Business Analyst

  • Spearhead requirement elicitation efforts through collaborative working sessions with stakeholders, utilizing 15+ JAD sessions and workshops to clarify business needs, pain points and ensuring alignment of requirements with business objectives.• Collaborated with QA team to actively engage in user acceptance testing (UAT), meticulously validating the implemented solution; successfully resolved 30+ potential issues, ensuring smooth deployment.• Led cross-functional 15-person team to design, develop and launch an e-commerce solution; prioritized and resolved 50+ features and bugs. • Collaborated with development team to break down larger requirements into smaller prioritized requirements, resulting in 15% reduction in delivery time by focusing on high impact specifications. • Enhanced development efficiency through the creation and maintenance of clear and high-quality Epics, User Stories, and Acceptance Criteria documents. Leading to a 11% reduction in project iteration time.• Developed templates and maintained business requirements, Use Case, Process flow, requirement traceability and test case documents. This ensured alignment with the stakeholders’ expectations, and guaranteed end -to- end alignment of requirements with project deliverables.• Created visual prototypes and process flows for e-commerce solution project resulting in a 30% decrease in post-release issues. Show less