Latchum Naidu

Experience

• 

  Network Solutions (An IBM company)

  Feb 2007 - May 2008

  Network engineer

  I work for Netsol for the above time period as a Network Engineer for Bharthi project.

• 

  Intelligroup

  May 2008 - Apr 2012

  Network Engineer

  I am working in Intelligroup as a Network Engineer where I need to take care about the customer enterprise network across the glob.

• 

  HCL Technologies

  Apr 2012 - Jun 2019

   Managing 10 members team as a track lead for swing shift. Prepare shift roster for every month and publish to team. Assign scheduled activities to each member of the team based on their competencies and the needs of the group to meet production goals. Develop a work environment that encourages compliance with company safety and employment guidelines Set performance metrics for each team member and then work with team members to make sure that all metrics are met. Meet with management once each week to discuss the company’s production goals and how the team is working to meet those goals. Mentor and teach new joines and other team members best practices in monitoring and site recovery. Participate in or lead cross-functional teams in root cause analysis and corrective action documentation and follow up for severe outages Ensure availability to support the Emergency request at Customer Site for 24*7*365 Join high-priority bridges when customer is impacting and mitigate the issue. Work on Investigations offline on customer issues like network latency, application access problems. Right coordination with L1 team and accept escalations about daily ongoing Break-fix issues. Coordination with various vendors like Cisco TAC, Juniper TAC, F5 TAC and Citrix TAC. Coordinate with property/customer while doing change in their network. Mitigate the network break-fix issue to avoid any impact/outages in customer network. Follow MOP (Method of Procedure) for doing any change in network. Timely follow-up on all ongoing issues with related stakeholders. Show less Ensure availability to support the Emergency request at Customer Site for 24*7*365Timely co-ordination with On-site engineers for problem resolution.Work on Break-fix issues at level of 2 and 3.Right coordination with L1 team and accept escalations about daily ongoing Break-fix issues.Coordination with various vendors like Cisco TAC, Juniper TAC, F5 TAC and Citrix TAC.Work on RFC (Request for change) for any kind of changes in network.Coordinate with property/customer while doing change in their network.Mitigate the network break-fix issue to avoid any impact/outages in customer network.Follow MOP (Method of Procedure) for doing any change in network.Timely follow-up on all ongoing issues with related stakeholders. Show less

  • Associate Consultant (Team Lead)

    Jun 2016 - Jun 2019

  • Technical Specialist

    Apr 2012 - Jun 2016
• 

  HCL Technologies

  Aug 2022 - Dec 2023

  Consultant - Project Manager

  Project lead for Microsoft Implementation team. Managing MAC & Sustainment project with 14 members team. Part of Level 3 Network support team troubleshoot Network issues within the Azure network infrastructure MSIT Microsoft Corporate Infrastructure. Analyze the problems and provide suitable fix for the issue while coordinating with FTE team members. Led Incidents RCAs, managed severity requests, post-implementation validation and smoke test across property managed services. Operated closely with various cross functional teams to execute changes on projection devices across Azure infra. Completed and managed operational guides for all the activities and helped in training new folks to come up to speed. Worked with Azure monitoring to set various dashboards for tracking metrics needed for leadership review meetings. Owned the action items and drove them to closure within SLA with critical and tactical planning and problem management. Coordinated with vendors and partner teams to troubleshoot incidents and fix the issues and perform a detailed RCA. Advance troubleshooting of problems related to routing protocols involving OSPF, BGP, HSRP, VRRP and layer 2 technologies involving Spanning Tree and VPC. Join high-priority (sev0, 1 & 2) bridges when customer is impacting and mitigate the issue. Act as an escalation point for line 2 engineers and resolve most of the major outages and incidents that are highly impacting. Interact with various vendors like Cisco, Juniper, F5, Citrix and different ISP Vendors like Level 3 to look into physical circuit and hardware related problems in MSN network infrastructure. Experience in replacing network Routers, switches, load balancers and Firewalls by taking suitable window from the engineering and design teams. Work through RFC (Request for change) for any kind of changes in network. Show less

• 

  LTIMindtree

  Sept 2023 - now

  Project Manager

  Present project plan to client on product modules to be implemented as per signed contractSet client expectations and define scope of product migration activitiesResponsible to coordinate with client on best practices and guide them through the product migration phaseManage all communication with the client including conducting meetings and conference callsMust be responsible for the coordination, communication and accurate reporting of all migration related activitiesFacilitates training needs, schedules client training and reports ontraining completedAbility to manage multiple projects concurrently with aggressive timeframesComplete projects within set timelines while mitigating risks that could cause the project to delay.Manage detailed work plans, schedules and client status reports.Responsible for tracking and managing client product migration deliverablesResponsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migrationEnsure successful hand-off to client services group for on-goingsupport post product migrationCollaborate with internal departments to resolve client questions and issues during product migrationResponsible for keeping the project on track and in scope, anticipating and assessing project issuesResponsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Show less