Stephen Bird

Experience

• 

  University of Notre Dame

  Aug 2004 - May 2006

  Assisted in teaching BIOS 241R Lab: Introduction to Undergraduate Research. Investigated the role of light chain expression in cytoplasmic dynein function.

  • Undergraduate Teaching Assistant

    Jan 2006 - May 2006

  • Undergraduate Researcher

    Aug 2004 - May 2006
• 

  UC Berkeley

  Aug 2007 - Mar 2013

  Studied the regulation of mitotic spindle positioning by the Ran pathway. Challenge: To inhibit and investigate the cancer-relevant Ran pathway in living cells●Developed and characterized importazole, a novel inhibitor of RanGTP/importin-beta function ●Investigated novel Ran pathway control of mitotic spindle positioning●Awarded a fellowship by the UC Cancer Coordinating Committee Taught a section of MCB 130L: Cell Biology Laboratory. Taught two sections of MCB 130: Cell Biology.

  • Junior Specialist

    May 2012 - Mar 2013

  • Graduate Student Researcher

    Aug 2006 - May 2012

  • Graduate Student Instructor

    Jan 2009 - May 2009

  • Graduate Student Instructor

    Aug 2007 - Dec 2007
• 

  UCSF

  Jul 2013 - Aug 2014

  Postdoctoral Scholar

  Challenge: To understand cell motility and cancer metastasis●Researched function of JMY, a regulator of actin-based cell motility●Completed an independent study course through UC Berkeley: US Food and Drug Administration, Drug Development, Science and Health Policy

• 

  Thermo Fisher Scientific

  Sept 2014 - now

  Challenge: To lead and develop a FAS team to serve Clinical qPCR customers working in high complexity LDT, EUA, and IVD regulated environments throughout the East US●Led as many as 10 FAS direct reports and 4 AOS indirect reports supporting Clinical qPCR customers across the region●Responsible for team recruitment and hiring, coaching and development, retention, establishment of annual priorities and goals, calibration ratings and performance management, and providing merit adjustment and promotion justifications●Managed a team of FAS responsible for providing training, AV services, and technical support to CLIA-regulated labs developing and implementing LDTs for a variety of Pathogen Detection and PGx workflows●Simultaneously managed a team of FAS responsible for supporting labs performing EUA COVID-19 testing utilizing Amplitude●Established and built a new FAS organization to support Clinical qPCR customer needs●Fostered and sustained a positive, empathetic, driven and collaborative team culture●Developed and executed strategies for a fast-paced and changing business environment●Monitored and ensured team adherence to SOPs for customer handling in CRM systems, escalations, and complaint handling in accordance with company QMS●Forecasted, monitored, and drove team revenue and OpEx actual performance relative to AOT●Actively partnered with leadership of multiple functional groups to drive effective communication and collaboration with the overarching objective of enabling continuous improvement in customer satisfaction.●Provided strategic input, guidance, and VOC to support clinically relevant business opportunities and growth including NPIs●Developed and implemented a nationwide Clinical Key Account strategic support plan and managed relationships with relevant internal and external stakeholders●Developed and implemented a nationwide support strategy for labs utilizing the IVD-regulated QS Dx and KF Dx family of systems and Diomni software Show less Challenge: To deliver qPCR workflow training and AV support for HCC customers●Provided clinical training and AV support for all qPCR HCC workflows, including COVID-19, RTM, UTM, VM, Nail, Wound/ABR, and PGx●Supported a wide variety of HCC instrumentation, including manual, KF Duo, and KF Flex extraction, 96, 384, TAC, and OA qPCR on QS 3, 5, 7, and 12k instruments●Displayed exceptional resourcefulness in the field to overcome unexpected roadblocks and keep customer validation projects on track●Drove improvement of the HCC customer experience through incorporation of VOC for customer materials checklists and implementation of JDI initiatives●Led a bi-weekly HCC FAS Pod Call to bolster team coordination and development●Completed more than 24 AVs in the position, representing >$678,822 worth of revenue Show less Challenge: To provide outstanding customer site-based training and technical support●Provided training and technical support for qPCR, dPCR, KingFisher Sample Purification, Laser Capture Microdissection, and iBright Gel Imaging●Served as team specialist for Arcturus LCM instruments, TaqMan Gene Expression Assays, ExpressionSuite software, and Connect Gene Expression apps●Provided clinical training and AV support for UTM, VM, and PGx workflows●Successfully coordinated support for several high-value Key Accounts including TransnetYX (#1 GEx Assay customer) and PathGroup (CFTR OA workflow)●Successfully managed coverage of an open FAS territory for much of 2018●Formally mentored one FAS new hire and assisted in the training of seven others●Met or exceeded 21/22 (95%) of core qPCR FAS team goals●Awarded 2017 Top FAS Customer Allegiance Score (CAS) Award Show less

  • Field Applications Scientists Manager, Healthcare Content

    Jan 2021 - now

  • Field Applications Scientist: Healthcare and Compliance

    Jul 2019 - Jan 2021

  • Field Applications Scientist: qPCR

    Feb 2017 - Jul 2019

  • Technical Applications Scientist: qPCR

    Sept 2014 - Feb 2017